Hi I have had the V6 box for a week now and am not happy about the sound of either the hard disk or the fan constantly whirring in the back ground. When I want to sit quietly and read a book I have to put it on standby but even then it will come on if a recording has been set. My old TiVo box although slow was almost silent compared to the V6. It sounds like a desktop computer in my living room and I need to turn the volume up just so I cannot hear it when watching tv.
Anybody else have this problem and is there a fix?
I'm sorry to hear about the problems you're experiencing with your V6 service, we don't expect your V6 box to be any more noisy than a TiVo box. The suggestions that adecooper and John have made are also very sound, in case the positioning of the box has changed since your last TiVo.
With that in mind, I've located your account to run some tests on the set top box from our end for you, we're detecting some errors with the hard drive status and I'd like to arrange for an engineer to come and take a closer look at this, if you're available?
I've sent you information regarding this in a private message, which you can view by clicking the envelope on the top right of this page.
Apologies again for the inconvenience this has caused, we're looking forward to hearing from you.