I'm sorry for the problems you're experiencing with your TV service recently, I've located your account to take a closer look at this from our end I can see you've got an engineer coming to take a closer look at this later this week, which is great news.
We'd love to hear how the appointment goes and we'll be here should you need any assistance with your services moving forward.
A few of the problems were fixed but some were not. Seems the original engineer left cables unattached properly causing low signal. Problems not fixed though are no sound on channels when starting up and box booting forever on occasions.