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jtfab75
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Message 1 of 31
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V6 restarts when watching The Blacklist

3 times tonight The BlackList I recorded last night has rebooted the V6 box, it plays for a minute or so then reboots. Salvage Hunters played fine.

whats going on ?

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Superuser
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Message 2 of 31
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Re: V6 restarts when watching The Blacklist

This sounds like the same issue as previously reported for some episodes of Elementary and Modern Family.

If it is the same issue, yours is the first report of it happening with The Blacklist that I have seen.

It will be interesting to see if others report the issue with The Blacklist.

There is a fix which resolves the issue for the other two programs. There is no timescale for the fix being generally available.

Current 'fix' is to fast forward past the failing point or watch from Catch Up.

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jtfab75
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Message 3 of 31
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Re: V6 restarts when watching The Blacklist

I'm currently watching on Catch Up. Thanks 

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Barbara13
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Message 4 of 31
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Re: V6 restarts when watching The Blacklist

2 Issues.  . . . Here we go again. . . V6 box turning off, when watching a recorded programme.   This time, "The Blacklist". Which interrupts all my other recording programmes.             At this moment, I am not able to open my emails!                      This is making your service unreliable                               "Virgin Media Team",  please . . . get these "issues" rectified,  this is unsatisfactory.

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Steve67
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Message 5 of 31
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Re: V6 restarts when watching The Blacklist

Same blacklist crashing issue here...


Come on virgin.. get your act together
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Superuser
Superuser
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Message 6 of 31
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Re: V6 restarts when watching The Blacklist

Thanks for confirming multiple people with The Blacklist causing V6 to re-boot.

Can you advise roughly how far into the episode it happens, please, and I'll see if I can get it tested against the fix?

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han_lou87
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Message 7 of 31
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Re: V6 restarts when watching The Blacklist

4 minutes in
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miluddington
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Message 8 of 31
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Re: V6 restarts when watching The Blacklist

We've just got the v6 boxes (2 v6 and a 1tb old TiVo box still on the network).  Blacklist (apothecary) crashes about 5 minutes in whether we watch the recorded copy on the new box or access the recorded copy on the old box via the new box.    

Very annoying.  When is this going to be fixed?

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Steve67
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Message 9 of 31
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Re: V6 restarts when watching The Blacklist

About 4 mins.. when red gets out the lift at the FBI HQ.
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wozzack
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Message 10 of 31
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Re: V6 restarts when watching The Blacklist

Same here, and had exactly the same with Modern Family and Elementary and very annoying