Just installed my new V6 box and hub but the remote that’s came with it won’t control the volume ! I’ve followed all the help instructions to no avail. Ironically the old Virgin remote does control the volume but the old remotes buttons are a bit worn and stick occasionally. How come ?
The remote isn't paired if you're unable to control the volume and mute so I'd recommend checking out the step by step guide that Craig_D has provided, depending on what brand of TV you have then one of the codes available should pair up your remote to use the volume.