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Kapow
Tuning in
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V6 remote not working

Hi, I have just had my V6 box installed today and now I find that the remote isn't working. I've read through the advice here regarding pairing and I've rebooted my box, but I've now found that the issue is a faulty battery connection. If I keep the battery cover off and squeeze the batteries against the remote, it works.
Can someone please send me a replacement.
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stuartgiles
On our wavelength
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Re: V6 remote not working

Best to phone customer services if you want a new remote. They have sent me two so far but it has not resolved the issue unfortunately. As others have reported it seems to be a more fundamental issue that Virgin need to resolve ASAP.

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Corinneangela
Rising star
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Re: V6 remote not working

I have seen some here report that if they hold the remote in the palm of their hand, with hand at bottom it doesn't work, but if they hold it in their fingers with hand above the remote it works.. perhaps you can try that?

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Forum Team
Forum Team
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Re: V6 remote not working

Hi Kapow,

 

Thanks for your post and apologies to hear you are having an issue with getting your remote control working. 

 

As simple as it sounds, have you tried repairing the remote with the V6 box? If not follow these steps to do this:

1. Go to Home > Help & Settings > Settings > Devices > Remote Control Pairing.

2. Press and hold the Info button for 7 seconds until the light at the top of the remote goes solid green then flashes green twice.

 

If this doesn't work then the issue could be related to a possible known issue.

NKE00008484: V6 (Remote not responding): The box no longer responds to key presses from the remote control, 

 

Usually a reboot resolves this so if it's not then we may well need to look at a replacement. Try the tips here first: Fix Virgin TV Remote Problems

 

If you're still having an issue after doing this, give the team a call on 150 / 0345 454 1111 and they'll be able to help. 

 

Thanks,

Kath_F
Forum Team

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