Hi, I have just had my V6 box installed today and now I find that the remote isn't working. I've read through the advice here regarding pairing and I've rebooted my box, but I've now found that the issue is a faulty battery connection. If I keep the battery cover off and squeeze the batteries against the remote, it works. Can someone please send me a replacement.
Best to phone customer services if you want a new remote. They have sent me two so far but it has not resolved the issue unfortunately. As others have reported it seems to be a more fundamental issue that Virgin need to resolve ASAP.
I have seen some here report that if they hold the remote in the palm of their hand, with hand at bottom it doesn't work, but if they hold it in their fingers with hand above the remote it works.. perhaps you can try that?