Menu
Reply
  • 124
  • 1
  • 3
jtfab75
On our wavelength
360 Views
Message 1 of 17
Flag for a moderator

V6 ordered online, need TiVo moving to replace v+

I ordered my V6 online , a lot easier but I need to know do I have to contact virgin to tell them I need the TiVo it's replacing moving upstairs and the old V+ taking away ?

 Thanks 

0 Kudos
Reply
  • 21.46K
  • 758
  • 3.07K
Superuser
Superuser
356 Views
Message 2 of 17
Flag for a moderator

Re: V6 ordered online, need TiVo moving to replace v+

you might not need to. as all the cables are the same you can just move the tivo upstairs and connect where the v box was
0 Kudos
Reply
  • 10.33K
  • 920
  • 2.1K
Superuser
Superuser
351 Views
Message 3 of 17
Flag for a moderator

Re: V6 ordered online, need TiVo moving to replace v+

...but someone will need to de-activate the correct box from the account.

0 Kudos
Reply
  • 124
  • 1
  • 3
jtfab75
On our wavelength
346 Views
Message 4 of 17
Flag for a moderator

Re: V6 ordered online, need TiVo moving to replace v+

Can I do this myself or does the engineer have to do it ? 

Thanks

0 Kudos
Reply
  • 10.33K
  • 920
  • 2.1K
Superuser
Superuser
339 Views
Message 5 of 17
Flag for a moderator

Re: V6 ordered online, need TiVo moving to replace v+

I'm unaware of the online order process but I would have expected you to have specified if the V6 was an additional or replacement box. If a replacement box, I would have expected to be asked which box was to be replaced.

I would check with Customer Services.

0 Kudos
Reply
  • 124
  • 1
  • 3
jtfab75
On our wavelength
332 Views
Message 6 of 17
Flag for a moderator

Re: V6 ordered online, need TiVo moving to replace v+

Nothing is ever simple !! Thanks
0 Kudos
Reply
  • 124
  • 1
  • 3
jtfab75
On our wavelength
330 Views
Message 7 of 17
Flag for a moderator

Re: V6 ordered online, need TiVo moving to replace v+

The order sheet only mentions the V6 and the TiVo 500gb. Nothing about the V+.

0 Kudos
Reply
  • 10.33K
  • 920
  • 2.1K
Superuser
Superuser
326 Views
Message 8 of 17
Flag for a moderator

Re: V6 ordered online, need TiVo moving to replace v+

...then I would feel comfortable that the V+ will be de-activated and you can safely move your TiVo to replace it.

0 Kudos
Reply
  • 4.28K
  • 102
  • 1.14K
frank_gm
Community elder
310 Views
Message 9 of 17
Flag for a moderator

Re: V6 ordered online, need TiVo moving to replace v+


jtfab75 wrote:

The order sheet only mentions the V6 and the TiVo 500gb. Nothing about the V+.


Can you explain what you mean by "order sheet"?

Nice to be able to post again, after their mistake (removed by the Censorship team).
¡No Pasarán!
0 Kudos
Reply
  • 124
  • 1
  • 3
jtfab75
On our wavelength
278 Views
Message 10 of 17
Flag for a moderator

Re: V6 ordered online, need TiVo moving to replace v+

The one sent via email.

0 Kudos
Reply