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alieddcameron
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V6 orange light no tv

Hi
My V6 has refused to boot up and goes between the white light welcome light and screen and an orange light with no tv service. Is this fatal or can it be resolved?

Thanks in advance
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Re: V6 orange light no tv

Hi alieddcameron,

 

Welcome to the community.

 

I have checked your V6 and everything looks like it's back up and running so please let me know if there's any problems.

 

Take care

Rose
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alieddcameron
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Re: V6 orange light no tv

Thanks Rose but its definately not back up and running it goes between a flashing orange light to a solid one and on screen occasionally a white arrow pointing down at a box as if downloading. Its been like this for days and doesnt resolve itself. Ive had it unplugged but it makes no difference at all. Is there a number i can call to resolve this? My phone line is also not working although this is a seperate issue to the box so I will have to call from my mobile.

Thanks
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Re: V6 orange light no tv

Hi alieddcameron,

 

Thanks for getting back to us!

 

I'm really sorry to hear you've had trouble with your V6.

 

I've located your account and I can see a technician has been out to fix this for you. How did the appointment go? 

 

Give me a shout if you need anything else.

 

Speak soon

 

Josh


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