Thanks Rose but its definately not back up and running it goes between a flashing orange light to a solid one and on screen occasionally a white arrow pointing down at a box as if downloading. Its been like this for days and doesnt resolve itself. Ive had it unplugged but it makes no difference at all. Is there a number i can call to resolve this? My phone line is also not working although this is a seperate issue to the box so I will have to call from my mobile.