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Shreky2511
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V6 no tv picture but sound and menu

Got menu and can access it but no tv picture. Got sound and subtitles but still no picture.
Changed hdmi leads and ports. Switched off and reset 3 times to no avail.
I have 2 v6 boxes the other one no problem but this one is playing up.
Does not play recorded picture but still has sound.
Still have menu bar and guide etc.....

Anyone else have this problem
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Shreky2511
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Re: V6 no tv picture but sound and menu

After 5 shutdown and reboots the picture has returned. I havent a clue what caused it but it took over an hour to get a picture.
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Steve67
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Re: V6 no tv picture but sound and menu

i had this problem,as well as crashing. i shut everything down for 24 hrs, rebooted the v6 and hub, and touch wood everything has been ok for the past week., i know a few others have complained of the same on here. are you going through an amp or soundbar?

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spater1975
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Re: V6 no tv picture but sound and menu

Me too. Same problem/ symptoms for quite a few weeks now although takes me ~2 V6 box reboots to get picture back. Getting a bit tiresome having to do this every few days
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Forum Team
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Re: V6 no tv picture but sound and menu

Hi Shreky2511,

 

Thanks for posting!

 

Sorry to hear you've had trouble with your V6.

 

I'm glad to hear it's back to normal! Keep an eye on it for now and give us a shout if you get any more trouble.

 

All the best! Smiley Very Happy

 

Josh


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Alexd
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Re: V6 no tv picture but sound and menu

Been having this problem too. Mainly just needs two goes when turning on to get a picture and this is every time I turn it on from standby. On one occasion I couldn't get a picture no matter what, so rang helpline and spent 30 mins trying different things. Eventually the box wouldn't wake up at all, so an engineer was booked. After leaving it off overnight, it was back to the normal two goes to get picture. Engineer came and couldn't find anything, problem persists.

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Forum Team
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Re: V6 no tv picture but sound and menu

Hello Alexd,

 

Thanks for letting us know about this on the community.

 

I'd like to get this fixed so I'll need to arrange for another engineer to check it again.

I'm just going to send you a private message with appointment times which you can find if you click on the purple envelope at the top right of the screen.

 

Speak to you soon.

Rose
Forum Team


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