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harrry
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V6 failing at "confirming access" for new connection

hi, I have new connection and v6 has not worked at all (been trying since wednesday). it fails at confirming access (failed) in the startup checklist step and also turns up with c133 error at the beginning sometimes. 

it connects without any issues to virgin media services  via settings. what is going on, does the v6 box need activating or the issue caused by virgin tv services in general (which customer services claimed to be the problem)?  please help

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Re: V6 failing at "confirming access" for new connection

Really sorry to hear this harry,

 

I'd like to investigate this for you but I'm unable to locate your account at the moment.

 

To allow me to do so, could you respond via private message with the following information:

 

  • Name of the account holder
  • Home address

 

Speak soon,

 

Nat_J


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