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richc2005
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V6 crashes when Amazon Firestick is turned on

Hi all,

I've noticed that the V6 crashes when I switch on an Amazon Firestick which is plugged into the same TV.

This is annoying as it interrupts recordings and usually needs rebooting. That said last night it rebooted itself and continued with the scheduled recording.

The TV is LG 47LW450U and is non-smart hence the stick. It has three HDMI ports and I've tried switching off Simplink in case that was the issue. Sadly not.

I have another V6 in a newer TV which is smart and need to test the Firestick in that one. However, switching to its built-in apps causes no issues.

Any thoughts would be much appreciated!
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Superuser
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Re: V6 crashes when Amazon Firestick is turned on

How are you powering the Fire TV stick?


TV: XL+SkySports V6
BB: 200Mbps SuperHub: Arris
Loc: ME10
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richc2005
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Message 3 of 13
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Re: V6 crashes when Amazon Firestick is turned on

Hi PrinterElf and thank you for the help.

It's powered directly from the mains not by USB.

Many thanks.
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Superuser
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Message 4 of 13
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Re: V6 crashes when Amazon Firestick is turned on

Hmmmm, I was wondering if it would be a USB power issue.

I suppose a short of some sort is also possible. Are you using the little HDMI extension lead which came with the Fire TV stick?

Have you tried the V6 with another HDMI lead?


TV: XL+SkySports V6
BB: 200Mbps SuperHub: Arris
Loc: ME10
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richc2005
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Message 5 of 13
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Re: V6 crashes when Amazon Firestick is turned on

Thanks PrinterElf,

Just switched the cable and HDMI slots and that seems to have fixed it.

Looks like one of the HDMI slots is causing issues for others; the one the V6 was previously in. I tested with an XBox and when that was switched on (using the slot the V6 was previously in) it affected the V6 image momentarily (pixelation) but didn't crash the box.

Also tried the Firestick with the other V6 in the other TV and that was fine too.

Only strange thing is that there was no issue with the TiVo beforehand.
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Forum Team
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Re: V6 crashes when Amazon Firestick is turned on

Hi richc2005,

 

Thanks for your post and apologies to hear you were having an issue with the Firestick. 

 

I'm not really sure what causes this so I have bounced this over to the V6 team to see if they have any ideas. 

 

It's great that you've managed to resolve this yourself though and I'll put the fix in the notes too. 

 

Apologies once again. 

 

Thanks,

Kath_F
Forum Team

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richc2005
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Message 7 of 13
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Re: V6 crashes when Amazon Firestick is turned on

Many thanks Kath,

Unfortunately, it is doing it again, and seems to be consistent with this issue http://community.virginmedia.com/t5/Virgin-TV-V6/Recording-failures-from-switching-HDMI-source/td-p/...

 

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Re: V6 crashes when Amazon Firestick is turned on

Hi richc2005, 

 

Thanks for coming back to me on this. 

 

it sounds as though this may be related to a known issue that we have open currently: NKE00008473: V6 (Ext Source: Amplifier): The loss of the "HDMI signal" when switching sources from an Amplifier.

 

Are you using an Amp or any 3rd party equipment at all? 

 

Does a reboot of the V6 box help restore the connection?

 

Come back and let me know.

 

Thanks,

Kath_F
Forum Team

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richc2005
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Message 9 of 13
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Re: V6 crashes when Amazon Firestick is turned on

Thanks for the note Kath.

I only use an amp for sound using optical cables for both the TV and the V6, not with HDMI cables. And it's not always on when this happens.

The reboot always sorts the issue.

I hope that helps!

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richc2005
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Message 10 of 13
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Re: V6 crashes when Amazon Firestick is turned on

If it helps Kath, we have now tested using an Xbox through the third TV HDMI slot and it also caused the V6 to go into Start Up mode where it crashed until being re-booted.

Could the TV be turning off the V6 HDMI power whenever another slot is used, similar to what you believe an amp is doing?

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