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SproutandPeach
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V6 boxes not working!

Hi
We had two V6 boxes installed in Feb/March.
One is hard wired to the router and the other is connected via Wifi.
The front room one always can see the 2nd box but won't play anything, it comes up with the V401 error.

The upstairs box never can see the other one unles I go through settings>network>change network setting>connect via wifi, but even then I still get the V401 error when trying to play recordings.

Can anyone help please?

Do I need a power booster for the box upstairs, it is almost exactly above the router and says 95% strength to wifi connection. The engineer didn't seem to think I would need one.

Thanks in advance.
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Forum Team
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Re: V6 boxes not working!

Hello SproutandPeach,

 

Thanks for posting on the community.

 

I have sent signals to both boxes so if you could reboot by the mains and let me know whether you're still seeing the same error message please.

 

Looking forward to hearing from you.

 

Rose
Forum Team


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