.Two V6 boxes and none of them showing catch and demand . Been on the phone for ages, struggling to understand the operator , done everying she said even though I had done all that before I phoned. Told to wait 48 hours , would like to talk to people I can understand , Box numbers AALX71532577
I'm so sorry for the problems you've been experiencing with your V6 box recently, I've been able to locate your account to take a closer look and can see that our back office team are currently investigating the issue you're experiencing.
As soon as an update is available, a member of that team will be in touch.
Apologies again for the inconvenience caused, we'd love to hear how it goes
Still no catch up or demand. Not showing as a fault on the status update at all now . Nobody has been in touch with me at all. Customer service is shocking. Will be telling my friends not to touch Virgin media.