Menu
Reply
  • 7
  • 0
  • 0
LucyD
Joining in
1,403 Views
Message 1 of 9
Flag for a moderator

V6 box not recording properly

I've been with virgin for a month now and recording on our V6 box seems to be patchy at best.

Sometimes it records series linked shows, other times it doesn't. And tonight it only partially recorded an episode. There were no power interruptions during the scheduled recording time.

Anyone got any ideas as it's starting to drive me NUTS!!!
0 Kudos
Reply

Helpful Answers
  • 14.51K
  • 594
  • 990
Forum Team
Forum Team
2,610 Views
Message 4 of 9
Flag for a moderator
Helpful Answer

Re: V6 box not recording properly

Hi LucyD

 

Welcome to the Community, I'm very sorry for the problems you're experiencing with your TV service at the moment. 

 

I've been able to locate your account to run some tests on the set top box from our end, we're seeing some errors being reported with the hard drive and I'd like to arrange for a member of the team to take a closer look, if you're available. 

 

I've sent you information regarding this in a private message, which you can view by clicking the envelope on the top right of this page. 

 

Look forward to hearing from you

Craig


New around here? To find out more about the Community check out our Getting Started guide



All Replies
  • 542
  • 45
  • 130
Corinneangela
Rising star
1,384 Views
Message 2 of 9
Flag for a moderator

Re: V6 box not recording properly

Did you check My shows & recordings> recording hiccups - should tell you why something has failed to record.

0 Kudos
Reply
  • 7
  • 0
  • 0
LucyD
Joining in
1,365 Views
Message 3 of 9
Flag for a moderator

Re: V6 box not recording properly

I did check that, but all it said was 'partial recording' with no reason why. The box wasn't even on stand by. It recorded the second half of a show. There wasn't anything else recording at the time.
0 Kudos
Reply
  • 14.51K
  • 594
  • 990
Forum Team
Forum Team
2,611 Views
Message 4 of 9
Flag for a moderator
Helpful Answer

Re: V6 box not recording properly

Hi LucyD

 

Welcome to the Community, I'm very sorry for the problems you're experiencing with your TV service at the moment. 

 

I've been able to locate your account to run some tests on the set top box from our end, we're seeing some errors being reported with the hard drive and I'd like to arrange for a member of the team to take a closer look, if you're available. 

 

I've sent you information regarding this in a private message, which you can view by clicking the envelope on the top right of this page. 

 

Look forward to hearing from you

Craig


New around here? To find out more about the Community check out our Getting Started guide


  • 14.51K
  • 594
  • 990
Forum Team
Forum Team
1,298 Views
Message 5 of 9
Flag for a moderator

Re: V6 box not recording properly

Hi Lucy

 

Thanks for confirming the appointment and for the contact information. 

 

We'd love to hear how it goes and I'll be here should you need any assistance moving forward.

 

Take care

Craig


New around here? To find out more about the Community check out our Getting Started guide


  • 7
  • 0
  • 0
LucyD
Joining in
1,259 Views
Message 6 of 9
Flag for a moderator

Re: V6 box not recording properly

Hi Craig,

A new box was installed, however the issues remained. The installer has advised that there is a potential software issue between the box & my TV (He said this has happened before on Panasonic & LG TVs) and that he would be raising the issue internally.

So, unfortunately the issue has not been fixed, and if we wish to record something, then the TV has to be on for it to work. Not great if I want to record something late at night / overnight.

Thanks, Lucy.

0 Kudos
Reply
  • 3
  • 0
  • 0
Louise34
Joining in
785 Views
Message 7 of 9
Flag for a moderator

Re: V6 box not recording properly

I have been having this problem as well since we got the box put in it hasn't recorded a single series link! Very very annoying have tried loads of things but it just won't record it, thinking of going back to sky to be honest!!
0 Kudos
Reply
  • 16
  • 0
  • 0
alienor
On our wavelength
606 Views
Message 8 of 9
Flag for a moderator

Re: V6 box not recording properly

This has obviously not been resolved as I am having similar problems. I have not had the V6 that long, a few months, and we have found some shows do not record. It hasn't happened often. We also have a Panasonic T V. There is no pattern to it. The last one was Jools Holland when the TV was on. No recording hiccup reported and the series link is still in place.  

0 Kudos
Reply
  • 6
  • 0
  • 0
Essexranger
Joining in
338 Views
Message 9 of 9
Flag for a moderator

Re: V6 box not recording properly

My TiVo box has started to have problems/errors. Recently some series linked programmes have failed to record. Also for 2 nights in a row I have set the box to record something and it has only recorded the first 5 minutes! This is extremely annoying
0 Kudos
Reply