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gordz92
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Message 1 of 7
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V6 box hidden charge on bill.

So I got a call from the customer services team last month regarding being a long term customer, and that I was entitled to a FREE upgrade to V6. I reiterated whether it was actually free and was reassured that it was free to receive and would not be charged anything on my next bill. Well low and behold I've received my bill via email and I am being charged £4 for upgrading. Normally I wouldn't be fussed but the fact I've been lied to it is clear to me I've been scammed and had my consumer rights violated. Has anyone else had this happen? If you get the call I'd be very dubious to believe anything Virgin says.
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Superuser
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Message 2 of 7
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Re: V6 box hidden charge on bill.

Are you sure the increase isn't just the November general price increase?

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gordz92
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Message 3 of 7
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Re: V6 box hidden charge on bill.

No I'm sure. It specifically says on the extra charges section 'Virgin TV V6 upgrade charge'
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gordz92
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Message 4 of 7
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Re: V6 box hidden charge on bill.

I've also noticed that my big kahuna bundle has gone from £65.98 to 70.98. So not only have I been charged one off £4.00 but my bundle has gone up another £5
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daveydear
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Re: V6 box hidden charge on bill.

What was the old box you upgraded from ? Was it a tivo or the old V + HD box ?

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gordz92
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Message 6 of 7
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Re: V6 box hidden charge on bill.

the v+ hd box, the Tivo is now the 2nd box
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daveydear
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Message 7 of 7
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Re: V6 box hidden charge on bill.

There is a charge for having tivo, see here tivo charge

I had both  tivo, and v+ hd boxes. Because i kept the V+hd box and swapped the old tivo there was no extra charge. The V+ hd box is free with a large package.

Maybe you should ring them up and tell them you were told there would be no extra charge

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