Welcome to the Community, I'm very sorry for the problems you're experiencing with your TV service.
I've taken a look at this from our end for you and I'd like to arrange for an engineer to come and take a closer look at this, if you're available?
I've sent you information regarding this in a private message, which you can view by clicking the envelope on the top right of this page.
Look forward to hearing from you and getting this issue resolved.
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