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dty7
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V6 box and superhub 1

I've received my v6 box today and installed it but didn't get a new hub with it. I am still on the old super hub 1. So far it's not working, but it may still be activating. I rang VM support to check and was told that the superhub 1 will work with tge v6 ok. However I've seen on this forum that superhub 2 is the minimum requirement. Can anyone confirm this please?
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Superuser
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Re: V6 box and superhub 1

Yes, you should have been sent a new Hub
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I work for Virgin Media - but all opinions posted here are my own
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dty7
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Re: V6 box and superhub 1

Hi,

So the v6 box won't work with my superhub1?

They're sending me a hub3 but it will take 2 days so I'm without tv and broadband for 2 days?
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Forum Team
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Re: V6 box and superhub 1

Hi dty1,

Welcome to the community.

I am sorry to hear that you didn't get the new hub at the same time as receiving the V6 box.  I just wanted to pop by and see how things are today.  Should you need any further assistance please give us a shout.

Collette.


Tech fan? Have you read our Digital life blog yet? Check it out


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Disco79
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Re: V6 box and superhub 1


@dty7wrote:
Hi,

So the v6 box won't work with my superhub1?

They're sending me a hub3 but it will take 2 days so I'm without tv and broadband for 2 days?

I can assure everyone that the V6 box will work with the superhub 1 (see photo below)

OI000001-01.jpeg

 

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