Hi it's very frustrating dealing with VM after eight months of engineers visits three different v6 boxes I have been told there is nothing they can do about this issue,after watching watchdog the other night it looked like it's not the only issue they are getting wrong telling customers they can get speeds of up to 200 on their broadband when most people are struggling to get 10 during busy periods.
Same old rubbish from virgin media. This has been going on since the old Tivo came out and of course the V6 has all the same faults that Virgin continue to ignore time and time again.
All we ever get from virgin is:
Have you switched it off and on again.
Have you removed your third party products such as sound system and TV's.
Have you wasted days and days waiting for engineers to turn up at your house and say there is nothing they can do, they all do it but if you want to lose your recordings, we can swap the box even though it won't make any difference.
Have you tried pressing this silly key combination whilst patting your head and rubbing your stomach whilst drinking snake oil.
After all the above, all goes quiet until the next mug comes along and it starts all over again.
Absolutely everything except admit there is a fault that needs fixing.
Do a search on the hundreds of threads on lip-sync probems with virgin media Tivo and V6, then tell me i'm wrong?
Please can a senior manger from VM Customer Services either provide an honest public update to explain what is going on with the lip sync issue, including why it is taking so long to resolve, as well as why the advice keeps changing (if you read the whole message history from my original post you'll see how I've been advised the issue was 'cleared from the known faults list' to it never having been a known issue' to being worked on, with no responses with the information provided when asked...
If we could have a clear statement from someone with the authority to advise us, which is valid (and believable) that would start to rebuild my faith in VM... Is that too much to ask?
If this is not possible, please can you send a private message with contact details so I can speak with someone directly on the phone?
I hope to receive a timely response (which means before I have to chase after a couple of weeks...)
Hopefully somebody will be able to benefit from upgrading their Samsung and not using their V6 box.
Perhaps that's the solution: we should all stop using the V6...
In the meantime, the issue I originally posted relates to using the V6 box with a Panasonic, not a Samsung. It's also been suffered by a number of V6 box customers, so I'd like to focus on getting a resolution from VM...
I believe I'm correct is saying your suggestion that updating firmware on a Samsung will fix ths issues is only relevant to Samsung TVs with lip sync issues in general rather than due to VM...