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Message 21 of 70 (618 Views)

Re: V6 audio sync issues - SD and HD live and recordings (which are worse!)

Great - thanks, Nat_J.   Will give this a go.  Does it also work for recordings?

 

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Message 22 of 70 (604 Views)

Re: V6 audio sync issues - SD and HD live and recordings (which are worse!)

Thanks for letting us know studio_54

The bookmark will allow the team to look through your connection logs and investigate the issue for the times you're experiencing the issue.

We're looking forward to hearing how it goes

Craig


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Message 23 of 70 (596 Views)

Re: V6 audio sync issues - SD and HD live and recordings (which are worse!)

Hi all,

Further to my previous post, I have heard back from the team and they have suggested to press "911 CLEAR", followed by "777 CLEAR".

When the problem happens, please make a note of the date/time and what you were watching.

Could you also include your TV make/model if possible?

Many thanks,

Nat_J


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Message 24 of 70 (580 Views)

Re: V6 audio sync issues - SD and HD live and recordings (which are worse!)

Hey Nat_J

Can you confirm the press sequence for "911 CLEAR [followed by] 777 CLEAR"  - having tried it just now (00.40, watching BBC1  on 101 - live broadcast)  it just changed the channel to 911 (BBC R4 LW). 

I have a Panasonic DX750 TV.

Thanks

D

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Message 25 of 70 (564 Views)

Re: V6 audio sync issues - SD and HD live and recordings (which are worse!)

Thanks for getting back to me D,

Even though the channel changes to 911, it will still do the intended action of logging in the background.

I've passed the further information you've provided on to the team for investigation.

Speak soon,

Nat_J

 


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Message 26 of 70 (560 Views)

Re: V6 audio sync issues - SD and HD live and recordings (which are worse!)

In addition to the previous information provided, it would be a good idea to do 777 CLEAR, before 911 CLEAR.

Catch you in a bit,

Nat_J


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Message 27 of 70 (495 Views)

Re: V6 audio sync issues - SD and HD live and recordings (which are worse!)

A sound bar makes no difference on my system.  I recently "upgraded"  to V6 du to sync problems as the engineer said he was not aware of any.  Waste of time!!! The lip sync issue for me is only on the HD channels  both with and without the sound bar.  Had same issue with the previous tivo box. So my "upgrade" did not fix it. £100 out of pocket and the issue not fixed.

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Message 28 of 70 (467 Views)

Re: V6 audio sync issues - SD and HD live and recordings (which are worse!)

Hey Nat_J 

So, a month since our last posts and I've just sat down for my first proper evening watching TV, and... Lip Sync is back!   I have entered the sequence "7 7 7 [clear] 9 1 1 [clear]"  as requested - switching to BBC R4 LW  each time

1.  Sky 1 HD recording of Hawaii Five-0

2.  Sky 1 live Modern Family

3.  ITV+1  Judge Rinder...

Can you guys look into it and let me know next steps?  Thanks D

(I've still got my Panasonic DX750 directly connected via HDMI to my V6)

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Message 29 of 70 (444 Views)

Re: V6 audio sync issues - SD and HD live and recordings (which are worse!)

Hey Nat_J

 

Any updates / results from investigations into the details I provided last week? 

 

Thanks


D

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Message 30 of 70 (420 Views)

Re: V6 audio sync issues - SD and HD live and recordings (which are worse!)

@nat_j

chasing for an update on this one -

you asked for details when the issue happened... provided.  Tick

Awaiting your review and response.  still.   chasing.  No tick.   not even a red pen to cross out bad work...  lol

please advise:  has the information provided helped take us a step nearer to resolving this ongoing issue, or is there really no fix for this??

 

Cheers


D


studio_54 wrote:

Hey Nat_J

 

Any updates / results from investigations into the details I provided last week? 

 

Thanks


D