I've had some success with VM via this Community, so don't give up yet! That said, I'm still waiting for an update so you may be right this time...
I had another play with settings on my TV earlier which made no difference to the sync / lag issue. It was interesting to note that that the issue is still with both SD and HD programming, both live and recorded. AND the sync issue comes and goes. Sometimes it starts okay and drifts out, other times I have been lucky and it's drifted back into sync. For a while.
No issues using my old Tivo on any of my TVs, still. So... it's a shame that such a fundamental technical issue hasn't been resolved...
Sorry to hear that you are still having a problem with the audio sync on your V6 box. Kath isn't available, so I've asked our back office for an update on this. I'll be back in touch as soon as I have more information available.
Apologies for the inconvenience this causes.
Virgin Media Forum Team
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Re-posting my reply to you in the 'lip sync issue' thread:
Can you let us know what the fix was that allowed the ticket to be closed so we can all benefit from the solution?
If it hasn't been fixed, do you really need us all to tell VM yet again that the issue is on going, especially given all the posts / threads raising the issue as well as VM engineers advising that this is a known issue? As you say this has been cleared from the known faults list, there is clearly a solution.
Please tell us what we need to do to get the problem fixed (especially those of us who connect their V6 directly to a TV). That would be really helpful.
As per my reply in the separate thread, if the problem is still there, could you key in to the remote "911 CLEAR", and then let us know when further issues happen and on what channel? This drops a bookmark in the equipment logs and will need to be completed when the fault happens as the relevant department can then look at what was going on with the box at the time the bookmark was dropped in.