Menu
Reply
Dialled in
  • 75
  • 2
  • 7
Registered: ‎08-06-2016
Message 11 of 35 (324 Views)

Re: V6 audio sync issues - SD and HD live and recordings (which are worse!)

I've had some success with VM via this Community, so don't give up yet!  That said, I'm still waiting for an update so you may be right this time...

I had another play with settings on my TV earlier which made no difference to the sync / lag issue.  It was interesting to note that that the issue is still with both SD and HD programming, both live and recorded.  AND the sync issue comes and goes.  Sometimes it starts okay and drifts out, other times I have been lucky and it's drifted back into sync.  For a while.

No issues using my old Tivo on any of my TVs, still.  So... it's a shame that such a fundamental technical issue hasn't been resolved...

Reply
0 Kudos
Joining in
  • 10
  • 0
  • 0
Registered: ‎12-01-2017
Message 12 of 35 (315 Views)

Re: V6 audio sync issues - SD and HD live and recordings (which are worse!)

Strangely,a rew hours after my post on here I had a call from VM asking I the problem was still there 

but still had no idea why this was happening,like you I have no problem with my TiVo on any of my tvs 

Reply
0 Kudos
Forum Team
  • 5.24K
  • 164
  • 395
Registered: ‎07-04-2015
Message 13 of 35 (293 Views)

Re: V6 audio sync issues - SD and HD live and recordings (which are worse!)

Hi studio_54 and Mjm19620,

Sorry to hear that you are still having a problem with the audio sync on your V6 box. Kath isn't available, so I've asked our back office for an update on this. I'll be back in touch as soon as I have more information available.

Apologies for the inconvenience this causes.

 

Kind regards,

Terri

Virgin Media Forum Team


Need help changing SIM card? Find out more about activating your 4G ready SIM. 4G SIM Swap Help


Reply
0 Kudos
Dialled in
  • 75
  • 2
  • 7
Registered: ‎08-06-2016
Message 14 of 35 (273 Views)

Re: V6 audio sync issues - SD and HD live and recordings (which are worse!)

Thanks Terri

Reply
0 Kudos
Dialled in
  • 75
  • 2
  • 7
Registered: ‎08-06-2016
Message 15 of 35 (237 Views)

Re: V6 audio sync issues - SD and HD live and recordings (which are worse!)

Terri_P - any updates?

Reply
0 Kudos
Forum Team
  • 3.56K
  • 109
  • 315
Registered: ‎04-07-2016
Message 16 of 35 (213 Views)

Re: V6 audio sync issues - SD and HD live and recordings (which are worse!)

Hi studio_54,

 

I have responded to your post within a separate thread regarding this.

 

The issue has since cleared from our known faults list.

 

Let me know if you continue to experience trouble with this,

 

Nat_J


Who's who? Find out more about our community members. Good folk to know


Reply
0 Kudos
Joining in
  • 10
  • 0
  • 0
Registered: ‎12-01-2017
Message 17 of 35 (209 Views)

Re: V6 audio sync issues - SD and HD live and recordings (which are worse!)

Hi nat j ,cant understand why this has cleared from your known fault list as I and several others are still having this fault ???

Reply
0 Kudos
Dialled in
  • 75
  • 2
  • 7
Registered: ‎08-06-2016
Message 18 of 35 (198 Views)

Re: V6 audio sync issues - SD and HD live and recordings (which are worse!)

 

 

Nat_J

Re-posting my reply to you in the 'lip sync issue' thread:

Can you let us know what the fix was that allowed the ticket to be closed so we can all benefit from the solution?

If it hasn't been fixed, do you really need us all to tell VM yet again that the issue is on going, especially given all the posts / threads raising the issue as well as VM engineers advising that this is a known issue?  As you say this has been cleared from the known faults list, there is clearly a solution.

Please tell us what we need to do to get the problem fixed (especially those of us who connect their V6 directly to a TV).  That would be really helpful.

Thanks

D

Reply
0 Kudos
Forum Team
  • 3.56K
  • 109
  • 315
Registered: ‎04-07-2016
Message 19 of 35 (171 Views)

Re: V6 audio sync issues - SD and HD live and recordings (which are worse!)

Hi Mjm19620,

It appears that the team had already been made aware of a few examples of customers affected by this, however, not enough for this to be raised as a known issue.

These recent examples, however, have been passed on and will be investigated.

Nat_J


Who's who? Find out more about our community members. Good folk to know


Reply
0 Kudos
Forum Team
  • 3.56K
  • 109
  • 315
Registered: ‎04-07-2016
Message 20 of 35 (164 Views)

Re: V6 audio sync issues - SD and HD live and recordings (which are worse!)

Many thanks for this studio_54,

As per my reply in the separate thread, if the problem is still there, could you key in to the remote "911 CLEAR", and then let us know when further issues happen and on what channel? This drops a bookmark in the equipment logs and will need to be completed when the fault happens as the relevant department can then look at what was going on with the box at the time the bookmark was dropped in.

Nat_J


Who's who? Find out more about our community members. Good folk to know


Reply
0 Kudos