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TONYHAMILTON238
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Message 1 of 9
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V6 and existing customers??

I've just rang Virgin about swapping my TIVO box for a V6 box and got a shock for the fee for a V6 which was £49.99 plus the £14.99 activation fee but yet again new customers get a better deal that existing customers as Virgin are offering packages for them online.
Why does Virgin do this I'm halfway into a 12 month contract so I could go elsewhere near the end of my package if they don't change their price structure.
Is there a direct number for detentions other than going through the 150 number??

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jb66
Alessandro Volta
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Message 2 of 9
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Re: V6 and existing customers??

How much do you realistically think Virginia were going to charge since your mid contract?
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TONYHAMILTON238
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Message 3 of 9
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Re: V6 and existing customers??

Something realistic so it's a no brainer when my 12 months is up but the way Virgin do things with existing customers to new customers no wonder their churn rate is high!!

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Superuser
Superuser
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Message 4 of 9
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Re: V6 and existing customers??

You say 'you could go elsewhere', presumeably to get a new customer deal, exactly what you are complaining about here.

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TONYHAMILTON238
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Message 5 of 9
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Re: V6 and existing customers??

That new customers are looked after better with Virgin than existing customers to me its a weird way of doing business
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Superuser
Superuser
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Message 6 of 9
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Re: V6 and existing customers??

...so your solution is to threaten to do exactly that - leave Virgin Media and get a new customer deal elsewhere.

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Corinneangela
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Message 7 of 9
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Re: V6 and existing customers??

Most customers got a special deal when they joined.. so most likely you did too.. how often would you expect to get deals? You can call Retentions to see if they will give you another deal, but as you are paying the basic price for the V6, I doubt if they will.

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TONYHAMILTON238
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Message 8 of 9
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Re: V6 and existing customers??

I'm just going to sit my contract out and see if the price is right then take it from there
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jb66
Alessandro Volta
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Message 9 of 9
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Re: V6 and existing customers??

Once your out of contract you will be in a better position to haggle
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