I've just rang Virgin about swapping my TIVO box for a V6 box and got a shock for the fee for a V6 which was £49.99 plus the £14.99 activation fee but yet again new customers get a better deal that existing customers as Virgin are offering packages for them online. Why does Virgin do this I'm halfway into a 12 month contract so I could go elsewhere near the end of my package if they don't change their price structure. Is there a direct number for detentions other than going through the 150 number??
Most customers got a special deal when they joined.. so most likely you did too.. how often would you expect to get deals? You can call Retentions to see if they will give you another deal, but as you are paying the basic price for the V6, I doubt if they will.