I called up today to get a V6 box as I, like many others are sick and tired of the Tivo performance issues that never get resolved.
Whilst chatting to retentions I was told that there was no way I could get my Tivo directly replaced with a V6. Instead they would remove my VHD box and put my current Tivo in its place. Using a V6 as the replacement for the original Tivo. I was not given an option to keep my VHD.
This apparently is then seen as an upgrade which adds an additional £5 a month charge.
However I do not want to replace my VHD box as its working and fit for purpose.
The following documentation does not state this anywhere.
The £5 pm is justified because you are getting a second recording box, whereas before you only had one. Also you would be able to watch recordings from each box on the TV connected to the other - a significant extra function.
Thanks for your post and apologies to hear that you weren't asked which box you would like to upgrade.
As mentioned by Ernie_C, having the V6 and the TiVo® box gives you some extra features that having a V HD box and V6 box doesn't. If you would prefer to upgrade the TiVo® then let the team know on 150 / 0345 454 1111.
They can make sure we are upgrading the correct box then
Keep us posted on how you get on.
Kath_F Forum Team
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When I spoke with retention's they would not allow me to upgrade my Tivo to a V6. They were stipulating to me that the VHD box had to be upgraded/replaced. I raised my objection with them at the time but I was told that the VHD boxes are being fazed out and that If I wanted a V6 box I would have to have it as a replacement for the VHD box at the the additional monthly cost of £5.
As far as I can see there are additional charges after upgrading to V6 although if you read the VM website it states no additional charges with all the chatter in the community it seems as though it all depends on who answered the phone at VM and who can barter or shout them down THIS BOX BETTER BE GOOD !!!!!