Are you having a laugh. It's just a fee, charge, donation, Christmas bonus to the good people at Virgin. If I was feeling a little kinder I might say that its a fair contribution for a significant upgrade.
I don't mind paying a fee and I am glad it has been reduced by 50% in the light of the rotten service that Virgin has given us of late
Charging for an activation for something you have already paid once is a downright cheek. The reason we want a V6 is to replace the inadequate TiVo and try to keep up with with the Sky technology which is definitely better at the moment.I can't see why it costs so much to just transfer leads etc over like what Sky do I wonder if this option is available to existing customers ?
I live in Bedfordshire. I guess it's the luck of the draw!!. I "appealed" earlier today and was brought forward from the 18h January to the 12th January.
Should I ring up and complain again, or just leave it???????????
I would have another go, you never know, there's probably earlier install dates available.
Virgin Media state that the V6's will be available to existing customers in December, new customers in January, so, as an existing customer, it's reasonable to expect a December installation and given that the V6's have only become available to order today and you placed your order first thing today, it's difficult to believe that all December install dates in Bedfordshire had been booked by then.
Think when they say available in December to existing customers they mean available to order rather than available for guaranteed installation.
The reason for the lack of slots for installation is probably a combination of factors.
Limiting the amount installed initially to stagger the rollout nationwide... so in the event there are any problems it can be halted easier.
the box is technician only installation, no self install.
the box is allocated a longer amount of installation time than current equipment to allow for connecting the box to the broadband modem, moving the broadband modem closer to the set top box if required, technical issues that arise during installation, or even just the technician being unfamiliar with the new technology beyond the basic training provided.
As a result they cannot install as many per day, week or month as they still need to do their other installations also.