That was retentions but as I still have 6 weeks of my current deal they are not interested. TBH I am totally fed up with VM and the way they work. The Tivo is 7 year old tech and as such everyone should get a free upgrade. I understand that they can't offer everyone a new V6 at the same time, but surely it would make sense to offer the new box to the customers that have requested one instead of phoning up customers that didn't even know there was a new V6 box in the first place.
The only good thing about Virgin is the broadband, everything else is substandard. Sky tv is better, sky landline is better, sky mobile is better. Come on VM get your act together.