Menu
Reply
  • 26
  • 0
  • 0
fatmimi
Tuning in
2,993 Views
Message 1 of 24
Flag for a moderator

V6 Upgrade for £20

Hi,

    The form on the page does nothing when you enter your details and won't go past step 1: https://keepup.virginmedia.com/box-swap-v6

I called up last night and they advised me you can only get this for £20 online and through them they wanted £119.  Can someone at Virgin Media fix this link so we can upgrade.  

Thanks

0 Kudos
Reply
  • 6
  • 0
  • 0
Barry11
Joining in
2,975 Views
Message 2 of 24
Flag for a moderator

Re: V6 Upgrade for £20

I tried this as well but this is all i am getting

 

virgin.jpg

0 Kudos
Reply
  • 108
  • 6
  • 35
geoff1962
Up to speed
2,964 Views
Message 3 of 24
Flag for a moderator

Re: V6 Upgrade for £20

Same here . Enter my details and says it cant find me on the system . Come on virgin sort it out

0 Kudos
Reply
  • 11
  • 1
  • 0
Netleyman
Tuning in
2,961 Views
Message 4 of 24
Flag for a moderator

Re: V6 Upgrade for £20

Why should anyone on a contractual agreement with Virgin have to pay extra for an equipment upgrade??  The TIVO boxes belong to Virgin.

0 Kudos
Reply
  • 121
  • 2
  • 32
crapday
Up to speed
2,886 Views
Message 5 of 24
Flag for a moderator

Re: V6 Upgrade for £20

its not everyone that get this. I phoned them up and as only been with them for 21 years, i'm not eligible. 

Horrible company to be with these days. i'll be leaving and saving £70 a month. 

0 Kudos
Reply
  • 108
  • 6
  • 35
geoff1962
Up to speed
2,876 Views
Message 6 of 24
Flag for a moderator

Re: V6 Upgrade for £20

did they give you a reason why you are not eligible?
0 Kudos
Reply
  • 121
  • 2
  • 32
crapday
Up to speed
2,815 Views
Message 7 of 24
Flag for a moderator

Re: V6 Upgrade for £20

No, but if they did it would probably be a lie. No two advisers can ever give me the same answer. 

0 Kudos
Reply
  • 123
  • 6
  • 34
fredtheted
Up to speed
2,809 Views
Message 8 of 24
Flag for a moderator

Re: V6 Upgrade for £20

Have a chat with Retentions and see what they can offer.
0 Kudos
Reply
  • 121
  • 2
  • 32
crapday
Up to speed
2,791 Views
Message 9 of 24
Flag for a moderator

Re: V6 Upgrade for £20

That was retentions but as I still have 6 weeks of my current deal they are not interested. TBH I am totally fed up with VM and the way they work. The Tivo is 7 year old tech and as such everyone should get a free upgrade. I understand that they can't offer everyone a new V6 at the same time, but surely it would make sense to offer the new box to the customers that have requested one instead of phoning up customers that didn't even know there was a new V6 box in the first place. 

The only good thing about Virgin is the broadband, everything else is substandard. Sky tv is better, sky landline is better, sky mobile is better. Come on VM get your act together.

  • 250
  • 1
  • 13
ianward
Dialled in
2,780 Views
Message 10 of 24
Flag for a moderator

Re: V6 Upgrade for £20

Just tried and it too says that my details are not recognised, wonder if the system isn't working properly or I don't meet the upgrade criteria,

Ian

0 Kudos
Reply