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Registered: ‎08-06-2010
Message 1 of 20 (690 Views)

V6 Upgrade for £20

Hi,

    The form on the page does nothing when you enter your details and won't go past step 1: https://keepup.virginmedia.com/box-swap-v6

I called up last night and they advised me you can only get this for £20 online and through them they wanted £119.  Can someone at Virgin Media fix this link so we can upgrade.  

Thanks

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Registered: ‎14-06-2016
Message 2 of 20 (672 Views)

Re: V6 Upgrade for £20

I tried this as well but this is all i am getting

 

virgin.jpg

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Registered: ‎07-07-2010
Message 3 of 20 (661 Views)

Re: V6 Upgrade for £20

Same here . Enter my details and says it cant find me on the system . Come on virgin sort it out

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Registered: ‎13-07-2017
Message 4 of 20 (658 Views)

Re: V6 Upgrade for £20

Why should anyone on a contractual agreement with Virgin have to pay extra for an equipment upgrade??  The TIVO boxes belong to Virgin.

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Registered: ‎06-12-2009
Message 5 of 20 (583 Views)

Re: V6 Upgrade for £20

its not everyone that get this. I phoned them up and as only been with them for 21 years, i'm not eligible. 

Horrible company to be with these days. i'll be leaving and saving £70 a month. 

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Registered: ‎07-07-2010
Message 6 of 20 (573 Views)

Re: V6 Upgrade for £20

did they give you a reason why you are not eligible?
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Registered: ‎06-12-2009
Message 7 of 20 (512 Views)

Re: V6 Upgrade for £20

No, but if they did it would probably be a lie. No two advisers can ever give me the same answer. 

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Registered: ‎16-06-2010
Message 8 of 20 (506 Views)

Re: V6 Upgrade for £20

Have a chat with Retentions and see what they can offer.
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Registered: ‎06-12-2009
Message 9 of 20 (488 Views)

Re: V6 Upgrade for £20

That was retentions but as I still have 6 weeks of my current deal they are not interested. TBH I am totally fed up with VM and the way they work. The Tivo is 7 year old tech and as such everyone should get a free upgrade. I understand that they can't offer everyone a new V6 at the same time, but surely it would make sense to offer the new box to the customers that have requested one instead of phoning up customers that didn't even know there was a new V6 box in the first place. 

The only good thing about Virgin is the broadband, everything else is substandard. Sky tv is better, sky landline is better, sky mobile is better. Come on VM get your act together.

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Registered: ‎03-11-2009
Message 10 of 20 (477 Views)

Re: V6 Upgrade for £20

Just tried and it too says that my details are not recognised, wonder if the system isn't working properly or I don't meet the upgrade criteria,

Ian

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