After asking if anyone had a working A6 I have just contacted VM about upgrading.
What a farce, my logon page tells me I can get a V6 for the £65, no mention of any increase in package cost.
In my package I have a V+, a 1TB Tivo, 200 meg BB XL TV and a landline which I pay 12 months in advance.
I was quoted £69 plus, 10 pounds more than I'm paying now, when I queried this he disappeared and then quoted £65ish, as usual it would seem one side of VM hasn't a clue what the other is doing.
All I want is my V+ removing from the dinning room and taking away, the Tivo replacing it and a new V6 installing in the lounge, as I'm paying for a 1TB Tivo in the first place I would have thought this shouldn't incur extra charges especially as there are non indicated o my web page upgrade offers.
I know the watching VM staff can't get involved in the financial side of things but I'd welcome a comment from them on this sorry episode.
I had the same package when out of the blue towards the end of last year I received a 'great news' email from virgin telling me that to continue to receive a great service my V+ needed to be upgraded to a Tivo free of any charge. I can now see that this has enabled me swop a Tivo for a V6 without any changes in cost to my package.
I was under the impression that all the V+ were going to be upgraded so if you have been overlooked or they have not got to you yet I think you have a good case for a V+ for a V6 swop.