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sjsavva
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Message 1 of 5
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V6 Remote

Like a number of other customers, I too am having problems with my new V6 remote control, as are two of my friends. Even when we reboot the box... the remote stops working after a few minutes.

Surely Virgin can send out an update to address this issue, especially as it has been mentioned by a number of customers?

Our new V6 remote feels beautiful when it's in our hand, but what's the point in it feeling good... when it doesn't work properly?

By-the-way, yes, I have changed the batteries.

For the record, the old TiVo control, which is now in my bedroom, still works well.

Thank you.
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jb66
Alessandro Volta
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Message 2 of 5
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Re: V6 Remote

I guess if you could change the remote to IR mode rather than RF mode that would make it work like the old ones, not sure how to do that though
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stevedh2
Knows their stuff
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Message 3 of 5
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Re: V6 Remote

As an aside I assume you paired the remote with the V6

assuming you have and thats not working then you  if you reset the remote as detailed at the bottom of this page it will go back to rf mode (and also loose any settings you may have done to control your tv)

Programming your TiVo® remote control

However if its a faulty remote then it ought to be changed.

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Thebluecat
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Message 4 of 5
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Re: V6 Remote

I has this and resetting it so it went back to ir solved it for me

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Forum Team
Forum Team
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Re: V6 Remote

Hi sjsavva,

 

Welcome to the Community!

 

Really sorry to hear you're having trouble with your V6 remote.

 

Are you still experiencing issues with this? If so, give me a shout and I'll take a look.

 

Speak soon Smiley Very Happy

 

Josh


Tech fan? Have you read our Digital life blog yet? Check it out


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