I've just had the V6 installed and the engineer set up the remote to control the TV, the remote now does not control the V6 box. it does still work my TV.
I have attempted to pair the remote to the V6 but it still does not pair, although the light flashes green indicating that it has paired.
could you please let me know how to fix this.
Thanks for your post and apologies to hear that your remote control isn't working.
Checking things out today, this looks related to a possible known issue.
NKE00008484: V6 (Remote not responding): The box no longer responds to key presses from the remote control.
Usually a reboot resolves this so if it's not then we may well need to look at a replacement.
Try the tips here first: Fix Virgin TV Remote Problems
If you're still having an issue after doing this, give the team a call on 150 / 0345 454 1111 and they'll be able to help.
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If you have an old Tivo remote you might try that. I read somewhere that the V6 will work using infra red remotes also.
Just a thought.🙄
i have rebooted the box. the remote is temperamental at best, sometimes the numbers work but the navigation keys are unresponsive.
Thank you for getting back to us. I'm sorry to hear that your V6 remote still isn't working after rebooting the box.
Please give us a call so that our V6 Faults Team can investigate this further. Just ring in on 150 (Free from a Virgin Media landline & Virgin Media mobile) or 0345 454 1111 (from any other phone).
Virgin Media Forum Team
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Do not worry, this is not a known issue with the V6...
...or so I keep getting told.
The reboot does work but only for 10 minutes or so, nor does a new remote (I am on my 3rd.)
I have had numerous issues since the 12th Jan with this 'new' box and at least the remote has been consistent in it's inconsistency and ability to work for more than 10 minutes at a time!
This is exactly one of the issues I'm having since install. Have you got your working or have virgin replaced anything?