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bobblejones
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V6 Ordered - No Tablet !

I have ordered my V6 box today but when I asked about the tablet that was supposed to come with the package I was told this was for new customers only!!!!

I mentioned I have been a customer for 5 years and had put up with a slow box for 3 months and she sais she would put me through to another team who may be able to give me one. She put me through to the wrong team who knew nothing about the tablet - they then transferred me to another number that swiftly hung up on me.

I cannot spend all day on the phone - can someone from Virgin please confirm the position regarding these tables please - it may sway my decision as to whether to stay or switch to Sky !

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Re: V6 Ordered - No Tablet !

Hi guys, 

 

Thanks for your posts and just to offer some clarification around this. 

 

Some packages with us come with a free tablet. These promotions are on and off so you will see them some days and then not the next. 

 

The promotion is NOT for a TellyTablet though. This is something totally different. 

 

As mentioned above, you can buy the tablet up front or you can take a freestyle contract with us and pay off over 24 months. 

 

I'm really sorry if you were told different @bobblejones

 

If you have any further questions, let us know.

 

Thanks,

Kath_F
Forum Team

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Corinneangela
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Re: V6 Ordered - No Tablet !

Pretty sure the tablet doesn't come with V6.. you have to buy it at £300.00. Tablet can't be ordered until 12th.

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frank_gm
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Re: V6 Ordered - No Tablet !

Not sure I understand this. Where does it say that a tablet will come with the package.

From what I read the Telly tablet is a separately purchasable item.

Nice to be able to post again, after their mistake (removed by the Censorship team).
¡No Pasarán!
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jgordon99
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Re: V6 Ordered - No Tablet !

Yeah agree with @frank_gm. I don't think it's ever been stated that the tablet comes with the package. This is just something that VM are releasing along with the V6 box but it is an additional item. Would be a nice free gift Smiley Wink

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gordy66
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Re: V6 Ordered - No Tablet !

Only tablets I have seen are on the mobile page with deals with Samsung mobiles.
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Martin_D
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Re: V6 Ordered - No Tablet !


bobblejones wrote:

I have ordered my V6 box today but when I asked about the tablet that was supposed to come with the package I was told this was for new customers only!!!!

I mentioned I have been a customer for 5 years and had put up with a slow box for 3 months and she sais she would put me through to another team who may be able to give me one. She put me through to the wrong team who knew nothing about the tablet - they then transferred me to another number that swiftly hung up on me.

I cannot spend all day on the phone - can someone from Virgin please confirm the position regarding these tables please - it may sway my decision as to whether to stay or switch to Sky !


Hi, Bobblejones

Virgin Media customers can get their hands on the TellyTablet in December by either choosing a great value Freestyle mobile bundle to spread the cost over 24 months or pay £299 upfront.

Regards,

Martin



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bobblejones
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Re: V6 Ordered - No Tablet !

The lady i spoke to said they are given free to new customers
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frank_gm
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Re: V6 Ordered - No Tablet !


bobblejones wrote:
The lady i spoke to said they are given free to new customers

That may well be correct, I have seen mention of tablets in new customer deals but are you not an existing customer?

Nice to be able to post again, after their mistake (removed by the Censorship team).
¡No Pasarán!
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Message 9 of 9
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Re: V6 Ordered - No Tablet !

Hi guys, 

 

Thanks for your posts and just to offer some clarification around this. 

 

Some packages with us come with a free tablet. These promotions are on and off so you will see them some days and then not the next. 

 

The promotion is NOT for a TellyTablet though. This is something totally different. 

 

As mentioned above, you can buy the tablet up front or you can take a freestyle contract with us and pay off over 24 months. 

 

I'm really sorry if you were told different @bobblejones

 

If you have any further questions, let us know.

 

Thanks,

Kath_F
Forum Team

Tech fan? Have you read our Digital life blog yet? Check it out



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