I wasn't aware of this at the time of ordering so I tried to contact the team to try sort a second V6 box on the phone but the advisor told me as I'm on a "mates rates" deal anything he did would cost me more so better to call the "mates rates" team (not sure if he fully understood my query as it was to an outsourced call centre). I didn't have to do this initially to order the V6 box so I tried with WebChat.
I asked the advisor today via WebChat if it's possible to amend the order to add the additional V6 box which she checked & said no I would be charged for the second box. I pointed her to the thread in question & she went to do some checks. At first she advised she would probably have to cancel my initial order, which means I would lose my install date & probably be installed later, but there is no guarantee I would get the second box for free. I was hesitant to do this as I didn't want to cancel my order & lose my install date for nothing. She then advised me she could sort me the second box for free, however my monthly subscription would rise by £30 per month? Which I think is a bit strange considering the box only costs a £50 one off fee and I'd be out of pocket over £400 by the time my contract ends for this "offer".
I'm not desperate to have the second box as it's only for the bedroom but I feel like I've missed out on a good deal which other customers are able to take advantage of. Had I been aware of the offer at the time of placing my order I would have of course taken 2 of them.
I've ordered a V6 box today, was told I could only have one because of demand and as I'm on the VIP package should get the second free as well. It is starting to sound more like, "don't give them away, we can charge instead". Can anyone help with this problem.
Well I am literally on the phone right now to someone who clearly can't speak English or understand me and she has absolutely no idea what the new Virgin Media TiVo V6 box is or any costs for it whatsoever.
Plus strangely, whenever I phone VM my Broadband and TV completely go down.
Very long time VM customer, from the old blueyonder days.
Honestly, how can a company be run with this level of mis-management in place. Where are we 19 Dec and so 19 days since the launch and still the incompetence being seen is truly astonishing. Managers responsible for this should be fired asap, implementation teams should be totally ashamed of themselves and replaced. It seems after such an atrocious year VM have leaned no lessons whatsoever. , have you !.
Registered my interest in V6 weeks ago, got a call 4 weeks ago booking in for 19th December, spent yesterday making sure area was clear, only to call VM this morning to be told installation was for 19th December 2017!! really? a year in advance, somebody is lying
Been told will be made priority so will maybe come in feb 2017
Upgraded to the new hub 6 months ago and had nothing but issues with it dropping out
Long time VM customer, but standards are dropping, time to move on