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cjvs
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Message 1 of 12
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V6 On Demand & Catch Up

Is anyone else having problems getting On Demand and/or Catch Up on the V6 box? Lots of excuses from Virgin but nothing positive. I've spent over 90 minutes this evening trying to get answers but I'm only getting blah-blah-blah!
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Superuser
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Message 2 of 12
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Re: V6 On Demand & Catch Up

Is your V6 connected to your HUB?  How? Wired/ wireless?

 


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AdamGiles
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Message 3 of 12
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Re: V6 On Demand & Catch Up

Got a new V6 box and installed today. No Catch up or On Demand.

 

Virgin tell me to restart the box, and connect to network. Doesn't help.

 

iPlayer app works fine though.

 

Box is wired into new Hub3

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Forum Team
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Message 4 of 12
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Re: V6 On Demand & Catch Up

Hi AdamGiles,

 

Thanks for posting.

 

I can see that you've spoken to the team since your post so please let me know if you're still experiencing any problems.

 

Take care

Rose
Forum Team


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Jan2369
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Message 5 of 12
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Re: V6 On Demand & Catch Up

I had a new router installed because my old one kept dropping connection . While he was here the engineer noticed that I has a very old V box and offered to swop it for a brand new V6 box at no extra cost. Of course I said yes please! 

Much to my surprise Catch up Tv and on demand do not work. It says they're unavailable and to try in a few minutes. After 24hours of seeing this message I phoned 150. I was told that this was a big problem and that none of the V6 boxes can get catch up or on demand.

is this right? Would someone at Virgin like to comment? 

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p-con
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Message 6 of 12
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Re: V6 On Demand & Catch Up

The only answer they seem to give is to check the service status checker, which is a complete waste of time, as whenever it reaches the estimated repair time, it just gets pushed back again.

 

They don't seem willing to admit that these V6 boxes don't work properly, as they cannot get catch-up or on-demand.

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JTess
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Message 7 of 12
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Re: V6 On Demand & Catch Up

Just installed my new V6 box, on demand and Catch up not working, unlike. Ompn my TiVo box which I uninstalled.  virginm Nedia says this us a problem with all new V6 boxes and has been going on since August. am furious that they happily signed me up for this V6 box knowing about this problem, am going to phone tomorrow and reinstall the TiVo Box which did work until they sort this problem out, they say the engineers are working on it but it could take some time I.e. Weeks. 

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Forum Team
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Message 8 of 12
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Re: V6 On Demand & Catch Up

Hi JTess,

 

Welcome to the Community!

 

I'm really sorry to hear you've had trouble with On Demand.

 

The fault reference on the account has now been closed. Are you still experiencing issues with On Demand?

 

Speak soon

 

Josh


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tenjin
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Message 9 of 12
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Re: V6 On Demand & Catch Up

Hi,

No On Demand or Catch Up here either. Smiley Sad

 

Darren.

 

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Forum Team
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Message 10 of 12
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Re: V6 On Demand & Catch Up

Hi Darren, 

 

Thanks for your post and apologies to hear you were having an issue with the On Demand and Catch Up service via your V6 box. 

 

How have things been since you posted? 

 

There's no fault open so any issues have since been resolved. 

 

Come back and let us know if you are still having trouble accessing these services. 

 

Thanks,

Kath_F
Forum Team

Merry Christmas & a Happy New Year

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