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deans6571
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V6 Not showing under My Offers??

When I log into My Virgin Media and look at the 'My Upgrades and Offers' page, all I can see is this:

 

VM Offers (dec'16).JPG

 

 

 

 

 

 

 

 

 

...where is the offer for V6??

 

This is the package I am currently on:

VM Package.JPG

 

 

 

 

 

 

Smiley Frustrated

 

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Forum Team
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Message 8 of 12
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Re: V6 Not showing under My Offers??

Hi deans6571, 

 

No, it wouldn't allow you to get this far if you did. 

 

I'm not sure why it's not giving you the option to upgrade to V6. 

 

I would give the team a call on 150 / 0345 454 1111 as your broadband speed is sufficient and so is your TV Package. You'd be looking at £99.95 for your first V6 box + £14.99 activation fee. 

 

If you want the V6 for £49.95 then you'd need to upgrade to 200mb. 

 

Let me know how you get on. 

 

Thanks,

Kath_F
Forum Team

Merry Christmas & a Happy New Year

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dodgem21
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Message 2 of 12
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Re: V6 Not showing under My Offers??

Thats far more than I can see all I ever get is we cant upgrade you online you need to call us if you want to change your package.

The virgin media online account service is of no use to me as for nearly everything it tells me to ring up.

Maybe the V6 is hidden somewhere obscure in the various options.

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G4DDS
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Message 3 of 12
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Re: V6 Not showing under My Offers??


dodgem21 wrote:

Thats far more than I can see all I ever get is we cant upgrade you online you need to call us if you want to change your package.

The virgin media online account service is of no use to me as for nearly everything it tells me to ring up.

Maybe the V6 is hidden somewhere obscure in the various options.


That's what I always get as well. I just assumed it's because I am near enough top package on everything so there is very little they can offer me - a free V6 would be nice :-)

--------------------------------------------------------------------------------------------------------------------------------------------
Services: 200Mb BB, XL TV (with Sky Sports & Movies) + HD supplement, Talk More Anytime
Equipment: Super Hub 3, 2 x 1Tb TiVo's, Hudl 2 (Android 5.1), Moto G4 Plus (Android 6.0.1), Panasonic LCD TV TX-L32G20B & Plasma TV TX-P42S30B
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deans6571
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Message 4 of 12
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Re: V6 Not showing under My Offers??

...any VM reps or SU's know why it is not showing under My Offers??

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Message 5 of 12
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Re: V6 Not showing under My Offers??

Hi guys, 

 

Apologies to hear you're having an issue ordering the V6 box via My Virgin Media. 

 

If you can try again for me today, it should work. 

 

Anyone with discounts on their account won't be able to access it, in which case you'd need to call us on 150 / 0345 454 1111.

 

Thanks,

Kath_F
Forum Team

Merry Christmas & a Happy New Year

Tech fan? Have you read our Digital life blog yet? Check it out



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deans6571
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Re: V6 Not showing under My Offers??


Kath_F wrote:

Hi guys, 

 

Apologies to hear you're having an issue ordering the V6 box via My Virgin Media. 

 

If you can try again for me today, it should work. 

 

Anyone with discounts on their account won't be able to access it, in which case you'd need to call us on 150 / 0345 454 1111.

 

Thanks,


...unfortunately, there is still nothing about the V6 showing under 'My Offers':

VM Offers 1.JPG

 

 

 

 

 

 

 

 

 

.....does this then mean that I have discounts applied to my account?

Smiley Surprised

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Smoggy239
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Message 7 of 12
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Re: V6 Not showing under My Offers??

As there was no V6 option in my upgrades and offers I rang Virgin yesterday to find out how much it would cost to have a V6 installed given that I am not on one of the most expensive packages ( have Tv XL, 70Mb and Talk more anytime ). The man who answered said that it was not an option shown for me on their system and to try later in December. I didn't really believe this so I tried again this morning, after some time on hold they decided that it was because of the 70Mb broadband - apparently customers need  to upgrade to 100Mb as this is minimum required. As you already have 100Mb broadband this shouldn't be the cause of your problem but experience may be of help to others having problems.

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Message 8 of 12
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Re: V6 Not showing under My Offers??

Hi deans6571, 

 

No, it wouldn't allow you to get this far if you did. 

 

I'm not sure why it's not giving you the option to upgrade to V6. 

 

I would give the team a call on 150 / 0345 454 1111 as your broadband speed is sufficient and so is your TV Package. You'd be looking at £99.95 for your first V6 box + £14.99 activation fee. 

 

If you want the V6 for £49.95 then you'd need to upgrade to 200mb. 

 

Let me know how you get on. 

 

Thanks,

Kath_F
Forum Team

Merry Christmas & a Happy New Year

Tech fan? Have you read our Digital life blog yet? Check it out



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raymartin01
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Message 9 of 12
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Re: V6 Not showing under My Offers??

When I try that I'm told I can upgrade to the package I'm already on for an extra £0.53 a month! **bleep**?

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deans6571
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Message 10 of 12
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Re: V6 Not showing under My Offers??


Kath_F wrote:

Hi deans6571, 

 

No, it wouldn't allow you to get this far if you did. 

 

I'm not sure why it's not giving you the option to upgrade to V6. 

 

I would give the team a call on 150 / 0345 454 1111 as your broadband speed is sufficient and so is your TV Package. You'd be looking at £99.95 for your first V6 box + £14.99 activation fee. 

 

If you want the V6 for £49.95 then you'd need to upgrade to 200mb. 

 

Let me know how you get on. 

 

Thanks,


...perfect, thanks for that. 

In actual fact, I was thinking of upgrading to the 200Mb so will indeed give them a call to discuss, thanks for your help.

Smiley Happy

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