We had our Virgin V6 box installed 6 months ago mainly due to the attraction of watching UHD T.V and movies on netflix.
Every time we've tried to watch anything on Netflix on our V6 box since we get a error message.
Virgin say they are working on it, but six months later still nothing has changed. This is unacceptable and if nothing is done right away I will be contacting watchdog organisations and the consumer ombudsmun to complain.
Virgin marketed the V6 box mainly on its ability to stream 4k content and its failure to address this issue is simply not good enough.
I urge all customers who still have this issue to complain to the consumer ombudsman and independent consumer watchdogs as Virgin is taking your money and not giving you the service promised in return.
Virgin if you don't update me on the resolution to this problem I will take things further.
We updated our box to the V6 yesterday, under the advice of Virgin Media to lower our monthly cost, although we have since found out the Tivo box was becoming obsolete therefore in the companies interest to upgrade , barely any difference in the ridiculous price anyway.
Last night we attempted to finish a season on Netflix but it diesn’t Work, we called and was told due to a software problem and Netflix won’t be available until early April !!!
The guy we spoke to told us they have been aware of this issue since the beginning of the year !!
Why encourage people to upgrade when there are faults they knew about ? Had everything on the TiVo box, no problems.
Just tried the i player and same story !
Virgin Media are a joke, going Sky, can’t be any worse !
Welcome to the Community, I'm very sorry for the problems you've been experiencing with your service recently.
I've taken a look at this from our end and can see that a member of the team has tried contacting you yesterday with no success and has sent you information regarding this in a letter, which you'll receive very soon.
I'm very sorry again for the issues with your service, we'll be in touch soon.