Unfortunately bumping your thread only puts you to the back of the queue each time which delays us being able to get back to you.
Any change is usually classed as a package change so this could be just a box etc.
There are some offers we are giving to selected customers where we are offering to upgrade their V6 for a one off fee of £20. These offers would not affect your contract. In order to confirm if yours is one of these offers, please get in touch with our teams who would be happy to help confirm this for you.
You can contact them via 150 or 0345 454 1111 or via Webchat for any billing or package related queries where they can clear security with you.
Webchat can be contacted via the site online and you can speak to them if you prefer this option by choosing the Chat Online option.