Menu
Reply
  • 6
  • 0
  • 0
adosborne83
Joining in
353 Views
Message 11 of 13
Flag for a moderator

Re: V6 Box Slow to respond!

Reset the remote and it still doest work!
0 Kudos
Reply
  • 5.51K
  • 205
  • 326
Forum Team
Forum Team
319 Views
Message 12 of 13
Flag for a moderator

Re: V6 Box Slow to respond!

Hi adosborne83,

 

I can see that you've spoken to the team since your post but this is also a known fault NKE00008646 which I have logged on your account.

 

Reboot the V6 box by the mains as this should be a temporary fix until this issue is resolved.

 

Thank you for your patience so far and please let us know if this does improve.

Rose
Forum Team


New around here? To find out more about the Community check out our Getting Started guide


0 Kudos
Reply
  • 161
  • 3
  • 6
mmj
Up to speed
305 Views
Message 13 of 13
Flag for a moderator

Re: V6 Box Slow to respond!

I noticed a similar issue the other day immediately after testing the alarm feature of the remote, when I pressed channel up or down the light on the remote blinked twice and same with the box and it was all very sluggish. Taking the batteries out and putting them back in fixed it.

0 Kudos
Reply