This is the problem with HDCP 2.2 for people (like you and me) who bought AV gear around 2014/15 in the misguided belief they would be future compatible. The most likely issue is your TV does not have HDMI 2.0 and thus no HDCP 2.2
Any Ultra HD device like the V6 will fail to display on a TV or passthrough an amp if there is anything in the V6->AV amp->TV chain which is not HDCP 2.2 compliant.
I ordered one on Sunday, not arrived yet (I have the opposite scenario - my TV is HDCP 2.2 compliant, my amp is not), although I've bought mine in anticipation of ordering the V6 (I still use the old Tivo at present) so couldn't say if it works - this box is pretty much identical to the Monoprice Blackbird converter sold in the US, however, and results appear to be positive.
As you've noted for now you'll be restricted to 1080p content via HDMI 1.4, but hopefully the little gizmo I' ve signposted you to will enable you to go back to the proper set-up.
By the way, don't be hoodwinked into buying an HD Fury - the device above does the same for many quid less
Thanks for the response. yeah, I have seen those devices. I hate adding devices to the chain, so I think i am just going to get a new TV. Luckily, my TV is actually quite old as the CFO has put a blocker on a new one for years. I have the perfect excuse now.
My problem with the V6 it will not work with the latest top of the range AV receiver. It is compliant with 2.2 but my fantastic Kuro is not and there is still not a TV of this quality picture. It seems I am not the only one with a problem with the V^ and Virgin need to get it sorted. Thank you for the advice on the converta.
I had the same issue. All my kit is HDCP 2.2 compliant but when I connected the V6 > Onkyo TX-NR839 > LG 65UB950V TV all via HDCP 2.2 ports I couldn't get 4K and HD had no sound or was just a black screen. I tried various setting on the V6 and the amp but it wouldn't configure right.
Run the V6's HDMI cable to the TV's HDCP 2.2 port
Run another HDMI cable from the TV's ARC HDMI port to the AV receiver's output port.
Using this config the audio is routed via the audio return channel (ARC) port on my TV to the AV receiver's output port. My AV receiver automatically routes the ARC signal to the TV listening channel. I had to switch ARC on, in my AV receiver's HDMI config settings. The V6 video output is set to 2160p & pass-through. Once the V6 was rebooted I could watch 4K on Netflix and HD channels without issue.
I also had to set the audio in the Netflix app to 5.1 by pressing the down arrow when the status bar is showing.
I have the same issue. My only reason to upgrade to the V6 box was because the old TiVo box's interface was driving me to distraction with the amount of lag and its general unresponsiveness.
I have in my chain:
The V6 Box -> Denon AVR-X2200W (HDCP 2.2 Compliant) -> Samsung 1080p TV (HDCP 1.4 Compliant).
Again the box outputs Audio to the AMP but throws up the HDCP 2.2 compliance error on the screen.
The ARC solution offered might be a good idea for some but the ARC HDMI signal and connection needs to be attached to and HDMI input on the AMP. This won't work in my setup as all my devices connect via HDMI to the amp and then output to the TV.
So my work around, for now, is to connect the V6 box directly to the 2nd HDMI input on the TV and use the optical out on the V6 to connect to the optical in on my AMP.
This is not a very elegant solution in terms of cabling and is exactly what I did with my old non-HDMI amp 5 years ago. It also means that I cannot output from my amp to my Projector... that really sux.
I might throw a 30 quid punt at an HDCP converter but I hate having devices like this in the mix. They seem totally unneeded given the amount of money we spend on hardware in the first place.
Hopefully my work around helps someone else.
Anyway... I'm off to reprogram my Harmony remote, wish me luck.
I looked in to using the optical lead for sound, only to discover optical will only transmit 5.1 surround sound. I use 7.1 plus up firing speakers. Will have to stick with the Tivo box till Virgin gets it's act together on the V6
Still not working for me. I have the Denton AV 2200w to a Sonia Bravia and followed the advice of hdmi from virgin box to TVs and the a optical cable from virgin box to opt2 input and reset the Denton settings as advised, still no sound when demon is on but when off it reverts to tv sound