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Zornna
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Upgrade

How come it would cost me and extra £44 to upgrade to the full house package with the new box yet if I was a new customer it would cost me £76 which would only be an increase of £15. Is this another case of screw the loyal customers?
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Superuser
Superuser
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Re: Upgrade

Call in to get the correct price.

There seems to be an issue with the online quotes at the moment. I've flagged it to the forum team so they can escalate it to get investigated.
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I work for Virgin Media - but all opinions posted here are my own
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Forum Team
Forum Team
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Re: Upgrade

Hi Zornna, 

 

Thanks for your post and welcome to the forums. It's really great having you on board with us in the Community Smiley Happy

 

I'm really sorry to hear that you are having an issue getting the correct pricing for upgrading your package. As mentioned by BenMcr, there is an issue with this currently Smiley Sad

 

Did you have a chance to call in yet? 

 

If not, give the team a call on 150 / 0345 454 1111 so they can check pricing for you. They can give you the prices for upgrading with or without a V6 box and also look at the different options available to you Smiley Happy

 

Come back and let me know how it goes. 

 

Thanks,

Kath_F
Forum Team

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