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Message 1 of 3 (78 Views)

Undisclosed installation fee

I have been with Vmedia a very long time and had upgrades in the past but this time was "DIFFERENT." from My virginmedia account I went to upgrades and offers where I clicked to get the V6. Shortly afterwards I got an email stating the box was free, the install was free (worth £40) and all I would pay was £20 activation. Installation day comes and goes then I receive the new contract telling me I have to pay £109.95 for the install and activation. Obviously I rang up Vmedia and apparently this is a standard charge, not happy I cancelled the upgrade as I had not signed the contract. The money once taken can not be refunded to my bank but will be credited to my account. How can an email saying £20 end up costing £110? I am completely disgusted.
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Super solver
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Registered: ‎19-11-2011
Message 2 of 3 (55 Views)

Re: Undisclosed installation fee

Was it self install? Or did you have an engineer?

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Message 3 of 3 (50 Views)

Re: Undisclosed installation fee

An engineer came out. I didn't have an option for self install
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