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Jeremy_Bentham
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Unable to register interest for V6

As per this link, what ever details I enter I continue to get the error:

"Sorry, we couldn't find you in the system."

What is going on?

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Superuser
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Message 2 of 8
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Re: Unable to register interest for V6

It's past that stage now as you can place orders now.

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Corinneangela
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Re: Unable to register interest for V6

Ring Virgin to order the V6

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Forum Team
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Re: Unable to register interest for V6

Hi Jeremy_Bentham, 

 

Thanks for your post and apologies to hear you're unable to register your interest for the V6 box. 

 

As mentioned already in the thread, you can now upgrade to the V6 box. You can do this via My Virgin Media and the Upgrades / My Offers page. If you're unable to access this, give us a call on 150 / 0345 454 1111 and the team can help Smiley Happy

 

Let me know if you have any further queries or questions. 

 

Thanks,

Kath_F
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Merry Christmas & a Happy New Year

Tech fan? Have you read our Digital life blog yet? Check it out



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Jeremy_Bentham
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Message 5 of 8
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Re: Unable to register interest for V6

So contacted Virgin and I can get the V6 box for:

  • One off £49.99 Installation fee.
  • One off £14.99 Activation fee.
  • An extra £7.50 per month - Because I got a deal on an extra Tivo box, that will come off if I opt for the V6.

Happy with the Installation and Activation, although I am pretty sure I can install it myself, and god knows what the activation fee is for, I assume someone ticking a box on my account and pressing submit, but I'm not paying a monthly fee for it.

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Forum Team
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Message 6 of 8
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Re: Unable to register interest for V6

Hi Jeremy_Bentham, 

 

Thanks for coming back to us and letting us know Smiley Happy

 

Currently there are no installation fees for the V6 box so the £49.95 charge is for the box itself. 

 

We don't offer a self install for the V6 ....yet. Once we do, the installation fee may come in to play then too but for now, this is free. You only pay the £14.99 activation fee. 

 

We're happy to hear you are joining the V6 crew. How soon were we able to install you? 

 

Thanks, 

 

 

Kath_F
Forum Team

Merry Christmas & a Happy New Year

Tech fan? Have you read our Digital life blog yet? Check it out



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raymartin01
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Re: Unable to register interest for V6

How can "the £49.95 charge is for the box itself" be true, when VM retain ownership?
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Superuser
Superuser
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Message 8 of 8
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Re: Unable to register interest for V6

In the same way that taking a current TiVo box comes with a £49.95 upfront fee.
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Graham
I am a VM customer. There are no guarantees that my advice will work. To say thanks click the kudos thumb. If I have solved your problem please click the helpful answer button.
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