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Message 1 of 5 (158 Views)

Tv anywhere won't stream on I Pad

Can get TV guide and activate remote but can't stream programmes on my I Pad Air. Anybody know of a solution please?

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Superuser
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Message 2 of 5 (284 Views)
Helpful Answer
confirmed by Hurd
‎17-07-2017 08:15

Re: Tv anywhere won't stream on I Pad

You are connected by wifi and trying to stream a channel that can be streamed? Try channel 104.

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Message 4 of 5 (178 Views)
Helpful Answer
confirmed by Hurd
‎23-07-2017 09:47

Re: Tv anywhere won't stream on I Pad

Hi Hurd,

 

Welcome to the Community!

 

Really sorry to hear you're having trouble with TV Anywhere.

 

I've located your account and re-synced your subscriptions which has been know to help with this error.

 

Also, to give this the best chance of working, I'd like you to follow these steps for uninstalling/ reinstalling the app (I've already added a device change for this).

First I would like you to uninstall the app. Once you've done that, switch off your device and power it back on again. Then, On a PC or Laptop, go to anywhere.virginmedia.com > My Profile > Device Settings and delete the device from the 'My Registered Devices' section.
 
When that's done, return to your device and download the TV Anywhere app.
 
Once the app has downloaded, sign in using your primary account details. Go to the channel listings and select Channel 4 > Watch Now > Watch On Device. This should then prompt you to register the device.
 
Follow these instructions in this order and let me know how it goes.
 
Speak soon Smiley Very Happy
 
Josh


Tech fan? Have you read our Digital life blog yet? Check it out


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Superuser
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Registered: ‎11-08-2009
Message 2 of 5 (285 Views)
Helpful Answer
confirmed by Hurd
‎17-07-2017 08:15

Re: Tv anywhere won't stream on I Pad

You are connected by wifi and trying to stream a channel that can be streamed? Try channel 104.

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Registered: ‎16-07-2017
Message 3 of 5 (137 Views)

Re: Tv anywhere won't stream on I Pad

Thanks for your reply. Tried several channels including 104,none of them work. Get message v1001.

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Forum Team
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Message 4 of 5 (179 Views)
Helpful Answer
confirmed by Hurd
‎23-07-2017 09:47

Re: Tv anywhere won't stream on I Pad

Hi Hurd,

 

Welcome to the Community!

 

Really sorry to hear you're having trouble with TV Anywhere.

 

I've located your account and re-synced your subscriptions which has been know to help with this error.

 

Also, to give this the best chance of working, I'd like you to follow these steps for uninstalling/ reinstalling the app (I've already added a device change for this).

First I would like you to uninstall the app. Once you've done that, switch off your device and power it back on again. Then, On a PC or Laptop, go to anywhere.virginmedia.com > My Profile > Device Settings and delete the device from the 'My Registered Devices' section.
 
When that's done, return to your device and download the TV Anywhere app.
 
Once the app has downloaded, sign in using your primary account details. Go to the channel listings and select Channel 4 > Watch Now > Watch On Device. This should then prompt you to register the device.
 
Follow these instructions in this order and let me know how it goes.
 
Speak soon Smiley Very Happy
 
Josh


Tech fan? Have you read our Digital life blog yet? Check it out


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Registered: ‎16-07-2017
Message 5 of 5 (76 Views)

Re: Tv anywhere won't stream on I Pad

Thanks for the info. All working ok now

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