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mrglwatson
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Tv 6 controller not working

we upgraded to a tv6 box last month, it came with a new controller.

The controller has stopped working, i changed the batteries, the light flashes red twice, and then the green light stays on.  The tv6 box does nothing.

any ideas on hoe to fix it?

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Forum Team
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Re: Tv 6 controller not working

Hi mrglwatson,

Thanks for your post and apologies to hear you are having an issue with getting your remote control working with your V6 box.

As simple as it sounds, have you tried repairing the remote with the V6 box? If not follow these steps to do this:

1. Go to Home > Help & Settings > Settings > Devices > Remote Control Pairing.

2. Press and hold the Info button for 7 seconds until the light at the top of the remote goes solid green then flashes green twice.

If this doesn't work then the issue could be related to a possible known issue.

Usually a reboot resolves this so if it's not then we may well need to look at a replacement. Try the tips here first: Fix Virgin TV Remote Problems

If you're still having an issue after doing this, give the team a call on 150 / 0345 454 1111 and they'll be able to help. 

Thanks,

Kath_F
Forum Team

Merry Christmas & a Happy New Year

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mrglwatson
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Re: Tv 6 controller not working

Hi Kath,

thanks for your help.

 

The remote control unit, started working again after a couple of days.  I don't think we did anything to fix the problem though.

Gary

 

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