TV6 installed today - finding our way around it. Needed to reset video input to 1080 and also set up home network on old 1TB Tivo box resited in bedroom. Despite leaving a connected ethernet cable by the old Tivo it wasn't connected as I'd hoped/expected. I managed to sort that myself!
Problem now with intermittent sound distortion on TV6 connected TV (Panasonic). Happens whether or not external speakers are connected, lasts for variable unpredictable periods, but intensely annoying.
Additionally why doesn't the volume control work on the remote?
Ideas please or should I reluctantly get the installers back?
Thanks Craig. We've tried everything we can think of, including different TV HDMI feeds and cables. It happens at totally random intervals, sometimes it corrects itself, but we can 'cure' it by switching (Panasonic Viera) TV of and on again!
Is it the box, we wonder?
We are really loving the improvements over the Tivo and the ability to 'share' saved programmes!
Thanks again for getting back to me so soon, it's certainly a strange issue. As you've tried so much we'd really like to rule out the box as a potential cause of the problem, with that in mind I'd like to arrange for a member of the team to come and take a look.
I've sent you information regarding this in a private message, which you can view by clicking the envelope on the top right of this page.
We have a V6 installed a few months ago, and the sound has become intermittently distorted, but works OK using the TV internal Freeview.
I have tried the suggestions in this thread with regards to Dolby settings, but the problem remains the same. We have no other devices connected to the TV, (I did have my PC on HDMI 2 but I have now disconnected this to narrow the problem.)
We have the original TIVO working OK in the bedroom.
The fault only occurs once or twice a day, sounds like a radio slightly off tune. Anything else I can try?
Hi, we have had a v6 box installed recently & are having exactly the same problem. We never had any problems when we had a TiVo box, but ever since we changed over it sounds as you have described, wish we stayed as we were with the TiVo! Did you get it sorted & if so how did you do it? Many thanks
I'm really sorry to hear you're having trouble with your sound.
I've run diagnostics on your equipment and I can see an issue with your Downstream power levels that will need to be adjusted by a technician. I've sent you a private message (purple envelope at the top right of your screen) so I can arrange an appointment.
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