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pcov76
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TV charge's query

Dear Virgin,

I had the full house bundle. I left within a week. I just turned the equipment on and it seems I have all the channels, even the paid for ones AND the ability to record AND playback. But no On demand or catchup. 

So do you charge your customer JUST for the on demand content? As the catch up is, well free elsewhere

Cheers

[MOD EDIT: Subject heading changed to assist community]

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Forum Team
Forum Team
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Re: I have a question regarding what you charge for..

Hello pcov76,

Thanks for your post, sorry it's taken a while to get back to you.

When the services are disconnected, all of the channels and the ability to record etc. should also be restricted. I'm not sure why these were still working for you.

Going forward, can you let us know if you're still able to use the equipment or has the service stopped now? If it's still working it may indicate the account hasn't been closed properly which we can sort out if needed.

Let us know.

Best,

 

Michael_JK
Forum Team

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mr_vpw
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Re: TV charge's query

You left within a week - how did you manage that? 

My TV service is totally unreliable and I can't get Virgin to do anything other than waste my time doing its troubleshooting.

 

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