I had the full house bundle. I left within a week. I just turned the equipment on and it seems I have all the channels, even the paid for ones AND the ability to record AND playback. But no On demand or catchup.
So do you charge your customer JUST for the on demand content? As the catch up is, well free elsewhere
[MOD EDIT: Subject heading changed to assist community]
Re: I have a question regarding what you charge for..
08-03-201711:23 - edited 08-03-201711:24
Thanks for your post, sorry it's taken a while to get back to you.
When the services are disconnected, all of the channels and the ability to record etc. should also be restricted. I'm not sure why these were still working for you.
Going forward, can you let us know if you're still able to use the equipment or has the service stopped now? If it's still working it may indicate the account hasn't been closed properly which we can sort out if needed.
Let us know.
Michael_JK Forum Team
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