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Blinkey
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TV anywhere crashes V6 box?

Ok, losing patience with this new V6 box or the TV Anywhere App. Had a major nightmare downloading programs to my iPad but that is now sorted. Now when I download programs from the TV Anywhere App to my iPad my V6 box crashes!!!! Tried 3 times now to be sure it was the App crashing the box, crashed every time. What's that all about!!! Anyone else had this happen? Any ideas for a fix?!! Any help VERY gratefully received:-)

 

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Forum Team
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Message 8 of 15
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Re: TV anywhere crashes V6 box?

Hi Blinkey, 

 

Thanks for coming back and keeping me posted on this one. 

 

As mentioned we're aware there is a bug being investigated at the moment however as your box is crashing when opening TV Anywhere, as opposed to just when downloading a programme, I've asked the team if they know any more about this.

 

Once I have any news, I will be back in touch. 

 

Thanks,

Kath_F
Forum Team

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Superuser
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Re: TV anywhere crashes V6 box?

How is the box connected to your home network?


TV: XL+SkySports V6
BB: 200Mbps SuperHub: Arris
Loc: ME10
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Blinkey
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Re: TV anywhere crashes V6 box?

Hi

Its connected directly to the router via Ethernet cable (cat5). 

Rog

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Superuser
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Re: TV anywhere crashes V6 box?

Hmmmm, I was wondering if it was a wifi connection thing.

@ModTeam can we get someone from the V6 team to look at this one?


TV: XL+SkySports V6
BB: 200Mbps SuperHub: Arris
Loc: ME10
    Please use the Search feature before starting a new thread
To thank or if you Like a post, use the Kudos +button. If it's an answer to your query, click Options.
Finally, if all else fails, take a deep breath and remember there's more to life than the internet and TV!
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Re: TV anywhere crashes V6 box?

Hi Blinkey, 

 

Thanks for your post and apologies to hear that your V6 box is crashing when downloading a programme via TV Anywhere. 

 

It looks as though this is a known issue that we are working on. 

 

Checking for a work around, if you reboot the V6 box and try again it should work Smiley Happy

 

Come back and let me know how you get on. 

 

Thanks,

Kath_F
Forum Team

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Blinkey
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Message 6 of 15
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Re: TV anywhere crashes V6 box?

Hi Kath

Nope, still crashes, just opened TV Anywhere App, looked around i.e. Didn't set anything to record just looked at some pages and after about 15 seconds the box crashed:-(

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Blinkey
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Re: TV anywhere crashes V6 box?

Has anyone got any ideas please? If not this box is going to have to go, no use to me if it crashes every time I use the App:-(

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Message 8 of 15
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Re: TV anywhere crashes V6 box?

Hi Blinkey, 

 

Thanks for coming back and keeping me posted on this one. 

 

As mentioned we're aware there is a bug being investigated at the moment however as your box is crashing when opening TV Anywhere, as opposed to just when downloading a programme, I've asked the team if they know any more about this.

 

Once I have any news, I will be back in touch. 

 

Thanks,

Kath_F
Forum Team

Tech fan? Have you read our Digital life blog yet? Check it out



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Blinkey
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Re: TV anywhere crashes V6 box?

Thanks Kath, look forward to hearing from you.
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Jonsey73
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Message 10 of 15
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Re: TV anywhere crashes V6 box?

Hi, 

 

i see see there has been some chat about the box crashing whilst opening to anywher and do we have a fix yet?

 

also I have hard an issue where a program will crash the box at the same point every time. I have found if you fast forward a few seconds past that point it sometimes fixes the issue. 

 

Anyone got got any ideas ?

 

cheers paul 

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