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rodent-rocker
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Sound, but no picture

We've had a new T6 box for some months and it's worked perfectly, but today (for the past few hours), we've had sound, but no picture on any live tv channels or recorded programmes. We can see the guide and on-screen listings, but none of the programmes.

We have re-housed the cables, tried switching off completely, unplugging and restarting, but the problem persists.

Any ideas please?

~ RR
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Superuser
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Re: Sound, but no picture

How is your V6 connected to your TV? 

The issue you describe is HDCP failing thus no picture will be displayed.


200Mb(SH2 SH2AC Hub 3.0), 2 X V6 TV XL, Phone M. 100Mb Business (Hitron Hub).
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Alexd
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Re: Sound, but no picture

We had an engineer visit yesterday for this issue. He told us that there is an issue with the v6 box communicating with some Samsung and Panasonic tv's (ours is a Panasonic) This requires a software update which is being worked on and should be applied soon.

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