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KennyC1991
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Sound and Picture out of sync

Hi,

My sound is out of sync with the picture I get on HD channels, any idea how you sort this?

I've tried resetting and also switching off and on with no joy, it's very frustrating.

Cheers
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Forum Team
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Re: Sound and Picture out of sync

Hi KennyC1991,

 

Welcome to the community and thanks for posting.

 

Sorry to read you are having an issue with the TV Service.

 

In regards to this issue, I think we should arrange an engineer appointment to check this over for you. I've sent you a PM (purple envelope icon, right corner) with some details for you to confirm please.

 

Hope to hear from you soon

Sam


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Kenny72
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Re: Sound and Picture out of sync

I've got this too. It re-sets by pressing the pause button, but I'm pretty certain that this is not the fix it should be.

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KennyC1991
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Re: Sound and Picture out of sync

Mines was sorted with an engineer call out mate, was apparently installed incorrectly per the 2nd engineer. The wiring was also wrong which could have easily caused a fire through overheating. Just glad I never held off any longer.
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Re: Sound and Picture out of sync

Hi kenny72,

I just wanted to pop by and see how things are today.  I can see that you have contacted us since you last posted which i s great to see.   I hope all is working ok now for you.  

Should you need us, please don't hesitate to get in touch.

Collette.

 


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