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spud131
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Sky Cinema HD poor quality

Got Virgin installed last week after switching from Sky. We got the v6 box along with Sky Cinema. Most of the channels on the v6 are fine quality wise however when watching any of the sky cinema HD channels I feel there is a definite drop in quality. The picture appears abit washed out and flat, abit like an illegal stream from the Internet.
Now I'm not saying the picture quality is terrible or unwatchable however I would say it's definitely below the quality of other channels.
Does anyone else have a similar problem?
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Re: Sky Cinema HD poor quality

Really sorry to hear that you're unhappy with the picture quality spud131, Smiley Sad

 

It may be worth disabling the 1080i option in the Video Output menu and select another option in order to improve picture quality.

 

Let me know if you'd like for me to take a further look into this,

 

Nat_J


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Ajsand
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Re: Sky Cinema HD poor quality

I have noticed this issue too. Other channels seem fine, just having a problem with sky move channels.

I have tried the suggested fix but it doesn't appear to work.
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Jackie5
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Re: Sky Cinema HD poor quality

Hi, did you ever get to the bottom of this, I've noticed the same over the past couple of months. HD movies on sky cinema poor but good on most other channels. Is it Sky or Virgin MediA.

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Re: Sky Cinema HD poor quality

Hi Jackie5,

 

Thanks for posting!

 

Sorry to hear you're having trouble with this too.

 

Have you tried changing the Video Output options to see if it improves the image quality?

 

Speak soon

 

Josh


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Jackie5
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Re: Sky Cinema HD poor quality

Hi Josh,

 

thanks for getting back. I've checked video output settings and are set at 2160 p as recommended by V6 box. I don't think the settings are the problem anyway as the playing HD movies from other channels does not give a problem, it's only the Sky Cinema channels that have poor picture. If you have any other suggestions let me know.

 

thanks

 

Jackie

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Re: Sky Cinema HD poor quality

Hi Jackie,

 

Thanks for checking that for me.

 

Could you describe the picture quality issues? Does the picture every break up or pixelate or does it just appear to be a lower quality feed?

 

Speak soon

 

Josh


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