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Hawkins11
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Remote only working in one area of room

My V6 box was installed on Tuesday however, we have noticed that the signal from the remote to the box is only connecting from one area of the room and even at that, it doesn't always work.  When we press buttons on the remote the red light is flashing so I know the remote is working however, there is no response from the box.  

I have moved the box around and have even stood right in front of it so there is nothing blocking the signal.  however, still no response.  I have re synced the remote to the box also.  Can anyone advise of something else to try or have I got a dodgy box?

 

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Forum Team
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Re: Remote only working in one area of room

Hi Hawkins11,

 

Thanks for posting.

 

I'd like to arrange for an engineer to take a closer look so I'm just going to send you a private message which you will find if you click on the purple envelope at the top right of the screen.

 

Talk to you soon

Rose
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