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PrinterElf has given the link which will guide you step by step on how to program your remote to your V6 box and I have also added a link here which lists all the codes for the different brands of televisions so one of those codes should pair your mute and volume with your TV.
Please let me know how you get on or if you require any further help.
Thank you so much - exhausted all codes offered to me with none of them working.....stumbled across this website whilst searching form help and BINGO! 0196 worked perfectly. Virgin Media.....take heed and include it in your options......it shouldn't take a user to help out - YOU should have been more savvy.