I can watch Netflix ok the first time. If I then watch some non-Netflix TV and after that go back to Netflix the V6 box freezes with "Please Wait" displayed on the TV. The V6 box won't respond to anything and I need to restart it. Netflix is then ok but I get the same issue if I follow the above again. Any thoughts?
1) Your box is linked to the super hub >>> Home > Help & Settings > Settings > Network It should be marked as Good or Excellent ?
If not linked check network cable is in the socket OK.... if you using Wi Fi you will need to link it again.
2) If OK then go >>> Home .>Help & Settings > System info > Netflix Account Information > If you see a key at the top OK .
if no key then you may need to sign into Netflix account on your PC and see if they can tell you how many items at linked to your account and if TiVo is one of them then delete it or you may need to reset your V6 box to link again to Netflix ??
Hi I have other ways to access Netflix (Apple TV) so getting access via the V6 is not a priority. But it would be nice to have access so I can access for the Virgin guide.
My Superhub is in Modem mode. I use an Apple Airport Extreme to distribute my wifi. Are you saying manually change the Airport router DNS to as above then reconnect the V6 and it should connect? Then reset router to whatever I want (or let it choose whatever it wants).
Virgin could do with a clear guide on this point somewhere!!
Just to add to this conversation.last night i switched on netflix,tried to start a movie..and it froze at 1%.box unresponsive,had to pull the power and restart..
Cable customer from its inception in 80's in Birmingham .have never missed a bill payment.my package is big kahuna xl tv..200mb internet..and free sky movies for 6 months..+tivo box. Ps4 & Amazon firestick. +size 9 feet..iphone 7 plus..