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nickfn
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Message 1 of 7
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Poor Picture Quality

I'm a new subscriber to Virgin TV and the picture through this V6 box is worse than using Freeview through my smart TV and the arial on my roof.

The HD colours are way too rich, the darks are way too dark and the picture is not sharp at all.

And yes, I have done the settings on the video output. Its set at 1080

I see I'm not the only one either. I want this fixing or I'll be asking to cancel the service. 

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jb66
Alessandro Volta
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Message 2 of 7
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Re: Poor Picture Quality

You can adjust the picture settings via your T|V remote

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Forum Team
Forum Team
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Message 3 of 7
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Re: Poor Picture Quality

Hi nickfn,

Welcome to the community.

I just wanted to pop by and see how the picture quality is today.  I have had a look at your box remotely and all looks great from here signal wise.  

As jb66 has suggested the picture settings can be adjusted.  If you are still experiencing any picture problems then let us know.  

Collette.


Tech fan? Have you read our Digital life blog yet? Check it out


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nickfn
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Message 4 of 7
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Re: Poor Picture Quality

Thanks for your message. I'll get back to you after the weekend if thats ok
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1911dom
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Message 5 of 7
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Re: Poor Picture Quality

I have 65" Samsung curved TV. With TiVo it was great. 'Upgraded' to V6 and its awful- like watching through a snow storm

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jb66
Alessandro Volta
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Message 6 of 7
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Re: Poor Picture Quality

Try another HDMI cable and make sure its DIRECT to the tv, "snowstorm is usually a fault between the v6 and the TV
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Superuser
Superuser
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Message 7 of 7
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Re: Poor Picture Quality

Snowstorm will be a bandwidth issue with the cable, the STB is upscaling to 4k and the HDMI lead isn't up to the task






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