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hansi
Superfast
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Message 1 of 22
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Pixellation

Awful pixellatiom during the Man U game again tonight. Sort it out Virgin!
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stevedh2
Knows their stuff
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Message 2 of 22
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Re: Pixellation

Have you phoned CS, unless you have an area fault, pixellation implies a poor signal somewhere.

 

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hansi
Superfast
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Message 3 of 22
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Re: Pixellation

I have spoken to the engineer who fitted the box as he gave me his mobile number and he is aware of the fault and he says that other customers also have the problem but VM seem unable to correct it.
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hansi
Superfast
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Message 4 of 22
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Re: Pixellation

And my box has been checked remotely and was found to be okay.
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shawty1984
Fibre optic
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Message 5 of 22
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Re: Pixellation

Same for me on BT Sports 2 HD 

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c2me12
Tuning in
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Message 6 of 22
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Re: Pixellation

Hi,

A while back I had broadband issues and discussion with engineer involved the fact that if 'all is well' within your home/network up to and including the VM Hub then there are probably problems with your signal. So some thoughts :

Have you had any discussion with engineer/VM customer services regarding Upstream and Downstream power levels. If those are not within parameters then you can get pixellation.

Even if power levels are OK you can get pre and post RS errors to a sufficient degree to cause pixellation - that cause of those error would need to be a VM engineer job and in some case can be that some parts of the cable between the VM cabinet and your property are damaged and need to be replaced.

Suggestion is to go for a discussion with Customer Services who can remotely check power levels and may also be able to comment on errors. If you have the engineers number then perhaps have that discussion and see.

Hope this helps - not a cure for sure but maybe a pointer or two.

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Doudar
Fibre optic
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Message 7 of 22
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Re: Pixellation

Same for me last night.


hansi wrote:
Awful pixellatiom during the Man U game again tonight. Sort it out Virgin!

 

JohnD
Strangely strange but oddly normal.
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Igor23
Joining in
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Message 8 of 22
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Re: Pixellation

Same for me, but it's only Utd Smiley LOL

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anthony_b
Fibre optic
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Message 9 of 22
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Re: Pixellation

Have been watching a lot of HD channels this week and been getting a lot of pixilation and it's annoying. I am also getting several one second pauses
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Forum Team
Forum Team
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Message 10 of 22
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Re: Pixellation

Hello everyone,

 

Thanks for taking the time to post.

 

I can see that some of you have already called in or arranged technician visits so if you're still experiencing issues with the picture just let me know what box you're using and whether it's affecting specific channels so I can investigate it further.

 

Looking forward to hearing from you.

 

 

Rose
Forum Team


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